Maximum support with minimal customer effort
service for PCs and tablets*, offers maximum
support with minimal customer effort. It is the
only available premium service for PCs and
tablets* that automates support to prevent
issues* before they occur and quickly
resolve issues when needed.
ProSupport Plus combines all the essential
support needs into one support service,
reducing downtime for end users, increasing
productivity for IT and protecting valuable
assets and data.
ProSupport Plus includes:
- 24x7 priority access to hardware and software experts
- Same or next business day onsite* repair after remote diagnosis
- Proactive monitoring, automated issue detection, failure* prevention, notifications and case creation enabled by SupportAssist*
- Power to manage all your asset alerts from a single portal with TechDirect or use tools you already have like Microsoft SCOM, Remedy, KACE and OpenManage Essentials
- Repair for accidental damages caused by surges, drops or spills
- Keeping a hard drive after replacement to ensure data security*
- A dedicated Technology Service Manager as your single point of contact for issue resolution and monthly reporting*.
- Up to 92% less time to resolution
- Up to 68% fewer steps in the support process
Based on a Principled Technologies test report, “Spend Less Time and Effort Troubleshooting Laptop Hardware Failures” dated April 2018. Testing commissioned by Dell, conducted in the United States. Actual results will vary. Click here for full report.