Services Resource Library

Welcome to the Dell Services Resource Library. Use the navigation above to filter the topics you are interested in.

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    Germany - Professional Services

    Major services provider cuts the price of success.
    Building and technical facilities services provider enhances application performance 20 per cent and lowers costs by up to 30 per cent by avoiding forklift upgrades with scale-out storage

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    Germany - Technology

    Realising 140 times greater performance than its nearest competitors Oracle and HP.
    EXASOL drives growth internationally, helping customers cut decision-making time for their clients and increase sales with world’s fastest in-memory database appliance

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    UK – Education

    Helping QMUL secure its place among the top universities in the world!
    Queen Mary University of London enhances student experience with touch screen devices and improves budget efficiency with Dell Financial Services

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    France - Healthcare

    Enabling physiotherapists to gain cost-effective access to its MediMoov platform.
    NaturalPad in France successfully launches interactive game platform MediMoov to help rehabilitate people with neurological and motor disorders, while giving physiotherapists an affordable leasing option

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    Dell Financial Services provided Bitbrains IT Solutions, based in The Netherlands, with the financing solution they needed to expand their large-scale cloud service, drive business growth and deliver high performance computing processing to customers, often at short notice.

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    Janitza sets up reliable network to accommodate its growing business


    A manufacturer of power management technology in Germany was expanding and needed a reliable, easy-to-manage network to support it, which it achieved with Dell N-Series switches.

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    Navarino drives innovation in billion-dollar maritime communications market with Dell


    A leading provider of maritime communications solutions helps vessel owners improve connectivity, boosting crew productivity by 75 per cent and reducing IT costs by 70 per cent with a virtualized on-board IT cloud powered by Dell servers.

  1. Dell ProSupport Enterprise Suite Brochure

    ProSupport Enterprise Suite Brochure


    Dell ProSupport offers highly trained experts around the clock and around the globe to address your IT needs, minimize disruptions and maintain a high level of productivity.

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    Dell Consulting Services for Skype for Business (Lync) Datasheet


    Learn how Dell consulting services for Skype for Business can help you modernize and transfrom the way you communicate and connect with customers, partners and colleagues across the street or across the globe.

  3. Supporting the Complex Data Center White Paper

    Supporting the Complex Data Center White Paper

    This IDC white paper outlines the importance of support services in data center environments.

  4. Principled Technologies

    Principled Technologies Report: Upgrade PCs faster with Dell ProDeploy Plus


    Principled Technologies used Dell ProDeploy Plus to upgrade a mix of 10 laptops and desktops and compared the experience to that of having an in-house administrator carry out the transition. Find out how that could mean a faster deployment experience.

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    ProSupport Plus for Enterprise Data Sheet


    Learn the ways Dell ProSupport Plus proactively improves performance through environmental intelligence, elite engineers and technical account management.

  6. Dell ProSupport for PCs Suite Brochure

    Dell ProSupport for PCs Suite Brochure


    Keeping PCs and tablets up and running is becoming more challenging all the time. Growing mobile workforces, device proliferation, budget constraints and the pressure to do more with less makes it harder than ever to keep employees productive.

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    Dell Unified Communications and Collaboration Services Brochure

    Dell Services combine optimized technical architectures with delivery frameworks to lower costs and provide rapid results — bringing together global employees from different departments to help implement your Flexible WorkStyle transformation.

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    ProSupport for Software Supported Applications

    This data sheet provides a list of all software applications entitled by your ProSupport for Software service contract.

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    ProSupport Collaborative Assistance List


    This datasheet provides a list of vendors we collaborate with to solve customer issues. Product and service availability vary by country.

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    Dell ProSupport Plus DataSheet


    ProSupport Plus is the most complete support service, it combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution.

  11. A Principled Technologies report: Hands-on testing

    A Principled Technologies report: Hands-on testing. Real-world results.


    Bring new systems to production readiness faster and with less effort from in-house administrators. With ProDeploy, a Dell EMC-certified engineer installed and configured a complete virtualization environment faster and more efficiently than an in-house administrator deployed the same solution using in-house processes.

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    Brochure: Dell PC as a Service - Optimizing the PC lifecycle


    Dell PC as a Service (PCaaS) combines hardware, software, lifecycle services and financing into one all-encompassing solution – providing a single, predictable price per seat per month.

  13. SupportAssist Enterprise Frequently Asked Questions

    SupportAssist Enterprise Frequently Asked Questions

    Review frequently asked questions and their answers about SupportAssist Enterprise.

  14. Optimize for Storage

    Optimize for Storage


    Optimize for Storage provides in-depth, predictive analysis and consultative guidance to keep your Dell EMC storage systems optimized and configured for year-round peak performance. Get highly skilled expertise from a designated Dell EMC Enterprise System Analyst who proactively monitors storage health and identifies areas for improvement.

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    Comprehensive Software Support: Client and Enterprise


    This data sheet provides a list of all software products that we troubleshoot and support. Our ProSupport Suite and Premium Support services cover software installed on server, networking and storage hardware as well as end-user desktops, notebooks, thin clients and tablets..

  16. Modernize legacy applications

    How to modernize legacy applications and be certain of your ROI (Gated Asset)

    Hear a discussion of today’s top modernization challenges and learn practical recommendations to minimize risk and lead an application transformation initiative with certainty.

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    IDC Whitepaper: The Business Value of Optimizing Datacenter Deployments


    Adopting innovative business models is at the forefront of the enterprise agenda. It is IDC's belief that most companies today should be focusing on how IT can advance their business. To achieve business transformation, companies need to modernize their datacenters. Deploying these complex IT landscapes can present significant challenges, even for the most sophisticated IT organizations.

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    Dell Consulting for Microsoft Exchange Server and Exchange Online

    Improve communications and lower costs with a more connected workplace.

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    ProDeploy Plus Datasheet


    Dell ProDeploy Plus is an end-to-end service including every task required to get new PCs from factory to desk, up and running. Direct every detail of your deployment with Dell’s TechDirect portal which gives you an unprecedented level of control.

  20. Infographic: Dell PC as a Service

    Infographic: Dell PC as a Service

    PC as a Service adoption is happening quickly. Explore this infographic and understand some of the reasons why it is a beneficial flexible consumption model to consider and the details about Dell PC as a Service.

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    Connected Configuration Video

    The Dell™ Connected Configuration service lets you put an instance of your system management software such as Microsoft SCCM inside our facilities. Via a secure VPN connection, you now can get direct access to servers in the Dell Configuration Centers where you can complete all of your configuration tasks. Dell Connected Configuration Service allows imaging, changing BIOS settings, partitioning hard drives, loading third party software and applications and installing the latest drivers and patches as set up in your own customized task sequence. You will also be able to complete configuration tasks such as domain join that traditionally only could be performed when the system is present in your own network.

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    ProSupport Plus for PCs and Tablets

    Dell introduces the most complete support for PCs and tablets – ProSupport Plus. It’s the only complete support service that combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution.

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    Deployment Services Video

    To simplify deployment, ensure consistency and maximize up time, look to Dell Services. Learn how we provide these services globally starting with our configuration centers in the Netherlands, Australia, and the USA. At these facilities, configuration experts ensure your systems are pre-configured and ready to go out of the box. Your company receives fully functional systems shipped directly from the factory ready for installation and use by your employees. You will take a tour of our configuration centers to see how we image systems, apply asset tags, customize BIOS settings and add custom hardware components. You will also gain an understanding of our warehousing capabilities and custom packaging services.