Support Services for PCs at Home
Dell offers a complete range of support services to keep your technology running smoothly. For everyday support without the hassle, choose Premium Support. Or get Premium Support Plus for Dell's ultimate support that includes virus removal, coverage for accidents, and PC optimization. We have got your device covered.
Choose the service that’s right for you
Premium Support Plus
From the spill of a coffee cup to a data back-up question, Premium Support Plus has you covered.
And with our SupportAssist technology your PC will run at its best with automated issue detection, virus removal and PC optimizations. Ideal for gaming PCs or any PC that is an important part of your day.
Includes all the great features of Premium Support and…
Whether you need setup advice, help adding a printer, or have questions about the software you use every day, you can count on Dell to keep you connected and productive.
Basic Hardware Service
Each Dell system comes with a 1 year standard warranty. You can continue to enjoy peace of mind with an extended warranty from Dell.
Everything you need from hardware repair to software support and virus removal
|SupportAssist for PCs at Home|
When a hard drive or battery fails, your day is disrupted. We know you have more important things to do than worry about your PC. Introducing SupportAssist* – the automated proactive and predictive technology that helps you get your PC issues fixed faster.
Learn how SupportAssist can help
|Be ready for the unexpected with Complete Care Service.|
Drop your laptop? Spill coffee on your tablet? With Complete Care Service you can breathe a sigh of relief. We make it easy to get your device repaired in the event of an electrical surge, spill or drop*. Get back to using your computer to do what you love, fast.
Learn more about Complete Care Service
|Extend or upgrade your existing warranty|
Get peace of mind knowing your system will be safer, for longer. Take this opportunity to extend or upgrade your support service for your Dell PCs.
Awards and Reviews
|Looking for top-notch customer support for your PC?|
Look no further than Dell. See why Dell ranked as one of the highest customer support providers for home PCs this year in Laptop Magazine’s Tech Support Showdown.
|TSIA STAR Award Winner 2017|
"This award recognizes companies who have leveraged social support, i.e., online customer communities and/or support or listening via social media channels (Twitter, Facebook, LinkedIn), to better understand the Voice of the Customer, identify renewal challenges or expand selling opportunities, improve products or services, and improve margins and productivity for assisted support." - John Ragsdale, Distinguished VP, Service Technology Research - TSIA
|Stevie Customer Service 2018 Stevie® Awards Winner|
Dell Technologies is proud to be People´s Choice Stevie® Award Winner for favorite Computer Hardware and Services as well as recipient of a Gold Award for Customer Service Team of the Year.
|Dell Premium Support Plus sets a new standard for predictive analytics in consumer support.|
See why industry experts recommend the preventive and predictive support features of Premium Support Plus, especially to combat growing threats from sophisticated hackers.