Services Resource Library

Welcome to the Dell Services Resource Library. Use the navigation above to filter the topics you are interested in.

  1. Dell ProSupport Enterprise Suite Brochure

    ProSupport Enterprise Suite Brochure


    Dell ProSupport offers highly trained experts around the clock and around the globe to address your IT needs, minimize disruptions and maintain a high level of productivity.

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    Dell Consulting Services for Skype for Business (Lync) Datasheet


    Learn how Dell consulting services for Skype for Business can help you modernize and transfrom the way you communicate and connect with customers, partners and colleagues across the street or across the globe.

  3. Supporting the Complex Data Center White Paper

    Supporting the Complex Data Center White Paper

    This IDC white paper outlines the importance of support services in data center environments.

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    ProDeploy Client Suite Brochure


    The Dell ProDeploy Client Suite helps you deploy PCs with greater speed, less effort and more control. You will direct every detail of your deployment with Dell’s TechDirect portal with an unprecedented level of control, automation and simplicity.

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    Comprehensive Software Support: Client and Enterprise


    This data sheet provides a list of all software products that we troubleshoot and support. Our ProSupport Suite and Premium Support services cover software installed on server, networking and storage hardware as well as end-user desktops, notebooks, thin clients and tablets..

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    ProSupport Collaborative Assistance List


    This datasheet provides a list of vendors we collaborate with to solve customer issues. Product and service availability vary by country.

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    ProDeploy Plus Datasheet


    Dell ProDeploy Plus is an end-to-end service including every task required to get new PCs from factory to desk, up and running. Direct every detail of your deployment with Dell’s TechDirect portal which gives you an unprecedented level of control.

  8. prosupport-collaborative-software-assistance-list-enterprise-and-end-user.pdf

    ProSupport Collaborative Assistance List


    Dell and/or Dell EMC assists with troubleshooting third-party hardware and software across your enterprise and end-user environments.

  9. ProDeploy-for-Client-Datasheet

    ProDeploy Datasheet


    Dell ProDeploy saves you time and money, and eliminates do-it-yourself. You’ll experience a shift from a labor intensive implementation to light-touch deployment enabled by robust upfront planning and automating configuration tasks in the factory.

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    ProSupport for Software Supported Applications

    This data sheet provides a list of all software applications entitled by your ProSupport for Software service contract.

  11. prosupport enterprise

    ProSupport Plus for Enterprise Data Sheet


    Learn the ways Dell ProSupport Plus proactively improves performance through environmental intelligence, elite engineers and technical account management.

  12. Dell ProSupport for PCs Suite Brochure

    Dell ProSupport for PCs Suite Brochure


    Keeping PCs and tablets up and running is becoming more challenging all the time. Growing mobile workforces, device proliferation, budget constraints and the pressure to do more with less makes it harder than ever to keep employees productive.

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    Dell ProSupport Plus DataSheet


    ProSupport Plus is the most complete support service, it combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution.

  14. A Principled Technologies report: Hands-on testing

    A Principled Technologies report: Hands-on testing. Real-world results.


    Bring new systems to production readiness faster and with less effort from in-house administrators. With ProDeploy, a Dell EMC-certified engineer installed and configured a complete virtualization environment faster and more efficiently than an in-house administrator deployed the same solution using in-house processes.

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    Brochure: Dell PC as a Service - Optimizing the PC lifecycle


    Dell PC as a Service (PCaaS) combines hardware, software, lifecycle services and financing into one all-encompassing solution – providing a single, predictable price per seat per month.

  16. SupportAssist Enterprise Frequently Asked Questions

    SupportAssist Enterprise Frequently Asked Questions

    Review frequently asked questions and their answers about SupportAssist Enterprise.

  17. Optimize for Storage

    Optimize for Storage


    Optimize for Storage provides in-depth, predictive analysis and consultative guidance to keep your Dell EMC storage systems optimized and configured for year-round peak performance. Get highly skilled expertise from a designated Dell EMC Enterprise System Analyst who proactively monitors storage health and identifies areas for improvement.

  18. Modernize legacy applications

    How to modernize legacy applications and be certain of your ROI (Gated Asset)

    Hear a discussion of today’s top modernization challenges and learn practical recommendations to minimize risk and lead an application transformation initiative with certainty.

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    IDC Whitepaper: The Business Value of Optimizing Datacenter Deployments


    Adopting innovative business models is at the forefront of the enterprise agenda. It is IDC's belief that most companies today should be focusing on how IT can advance their business. To achieve business transformation, companies need to modernize their datacenters. Deploying these complex IT landscapes can present significant challenges, even for the most sophisticated IT organizations.

  20. Infographic: Dell PC as a Service

    Infographic: Dell PC as a Service

    PC as a Service adoption is happening quickly. Explore this infographic and understand some of the reasons why it is a beneficial flexible consumption model to consider and the details about Dell PC as a Service.

  1. connected-configuration-video.jpg

    Connected Configuration Video

    The Dell™ Connected Configuration service lets you put an instance of your system management software such as Microsoft SCCM inside our facilities. Via a secure VPN connection, you now can get direct access to servers in the Dell Configuration Centers where you can complete all of your configuration tasks. Dell Connected Configuration Service allows imaging, changing BIOS settings, partitioning hard drives, loading third party software and applications and installing the latest drivers and patches as set up in your own customized task sequence. You will also be able to complete configuration tasks such as domain join that traditionally only could be performed when the system is present in your own network.

  2. Dell-ProSupport-Plus-Complete-Support-for-PCs-and-tablets.jpg

    ProSupport Plus for PCs and Tablets

    Dell introduces the most complete support for PCs and tablets – ProSupport Plus. It’s the only complete support service that combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution.

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    Deployment Services Video

    To simplify deployment, ensure consistency and maximize up time, look to Dell Services. Learn how we provide these services globally starting with our configuration centers in the Netherlands, Australia, and the USA. At these facilities, configuration experts ensure your systems are pre-configured and ready to go out of the box. Your company receives fully functional systems shipped directly from the factory ready for installation and use by your employees. You will take a tour of our configuration centers to see how we image systems, apply asset tags, customize BIOS settings and add custom hardware components. You will also gain an understanding of our warehousing capabilities and custom packaging services.