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Support Services for PCs at Home


Dell offers a complete range of support services to keep your technology running smoothly. For everyday support without the hassle, choose Premium Support. Or get Premium Support Plus for Dell's ultimate support that includes virus removal, coverage for accidents, and PC optimization. We have got your device covered.

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Choose the service that’s right for you


Premium Support Plus

From the spill of a coffee cup to a data back-up question, Premium Support Plus has you covered. 
And with our SupportAssist technology your PC will run at its best with automated issue detection, virus removal and PC optimizations. Ideal for gaming PCs or any PC that is an important part of your day.
Important Details*

Includes all the great features of Premium Support and…
  • Repairs for accidental damages like drops, spills and electrical surges
  • Personalized help with software for more complex issues, or for help with setting data backup, parental controls, and more
  • SupportAssist technology-enabled features include:
    • Predicts problems before they start
    • Automated virus and malware removal
    • Optimizes PC performance automatically

Premium Support

Whether you need setup advice, help adding a printer, or have questions about the software you use every day, you can count on Dell to keep you connected and productive.
Important Details*

  • 24x7 direct access to expert hardware and software support online and over the phone
  • Onsite support after remote diagnosis
  • Collaborative help to resolve everyday software issues
  • International support – help that travels with you
  • Proactively finds issues through SupportAssist features and contacts Dell while notifying you

Basic Hardware Service

Each Dell system comes with a 1 year standard warranty. You can continue to enjoy peace of mind with an extended warranty from Dell.

Everything you need from hardware repair to software support and virus removal

supportassist-what-we-offerSupportAssist for PCs at Home

When a hard drive or battery fails, your day is disrupted. We know you have more important things to do than worry about your PC. Introducing SupportAssist* – the automated proactive and predictive technology that helps you get your PC issues fixed faster.

Learn how SupportAssist can help
accidental-damageBe ready for the unexpected with Accidental Damage Service.

Drop your laptop? Spill coffee on your tablet? With Accidental Damage Service you can breathe a sigh of relief. We make it easy to get your device repaired in the event of an electrical surge, spill or drop*. Get back to using your computer to do what you love, fast.

Learn more about Accidental Damage Service
fix-your-pc-tabletNo warranty, no problem. Let Dell fix your Dell PC.

Don’t worry – if you’re experiencing a problem with your Dell computer, call us. We’re the experts on Dell PCs and we’re ready to help. We have got you covered from software troubleshooting and virus removal to hardware repairs, even if you’re out of warranty. Reach out to a Dell-trained expert by phone or through email.

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 Extend or upgrade your existing warrantyExtend or upgrade your existing warranty

Get peace of mind knowing your system will be safer, for longer. Take this opportunity to extend or upgrade your support service for your Dell PCs.

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Awards and Reviews

LaptopLooking for top-notch customer support for your PC?
Look no further than Dell. See why Dell ranked as one of the highest customer support providers for home PCs this year in Laptop Magazine’s Tech Support Showdown.
TSIATSIA STAR Award Winner 2017
"This award recognizes companies who have leveraged social support, i.e., online customer communities and/or support or listening via social media channels (Twitter, Facebook, LinkedIn), to better understand the Voice of the Customer, identify renewal challenges or expand selling opportunities, improve products or services, and improve margins and productivity for assisted support." - John Ragsdale, Distinguished VP, Service Technology Research - TSIA
StevieStevie Customer Service 2018 Stevie® Awards Winner
Dell Technologies is proud to be People´s Choice Stevie® Award Winner for favorite Computer Hardware and Services as well as recipient of a Gold Award for Customer Service Team of the Year.
IDCDell Premium Support Plus sets a new standard for predictive analytics in consumer support.
See why industry experts recommend the preventive and predictive support features of Premium Support Plus, especially to combat growing threats from sophisticated hackers.

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