Alternative Dispute Resolution

Online Settlement Platform For Consumer Disputes

If you are a consumer customer who has a complaint about goods you have purchased online from Dell, and you have already exhausted Dell’s own customer complaints process, but have been unable to resolve the dispute satisfactorily, you have the legal right to submit your complaint via the ‘Online Dispute Resolution’ platform set-up by the European Commission.

To access the platform, please click on the following link: http://ec.europa.eu/odr

UK Certified Alternative Dispute Resolution Providers

A list of UK certified Alternative Dispute Resolution providers is available on the UK Chartered Trading Standards Institute website: www.tradingstandards.uk/ADRbodies