Below we have gathered the most frequently asked questions by our customers. Should you not find the answer to what you are looking for, we have added our contact information at the bottom of this page. Don’t hesitate to contact us, we are here for you.

Q: Who is eligible?
A: All verified NHS personnel are eligible
If you are employed and paid by the NHS, you are eligible.If you have an NHS ID badge, you are eligible
Q: What discount can I expect?
A: All NHS personnel can receive up to 20% on Dell Consumer products, including free delivery and returns.
Q: Is there a minimum spend to get discount?
A: No, there is a no minimum spend on systems or accessories.
Q: Is there a maximum spend allowed per purchase?
A: No there is no limitation in terms of maximum spend.
Q: Is there a limit to the number of units I can purchase?
A: Yes, you can purchase only one unit per order.
Q: There is a discount code live on the Dell site, can I use this on top of the Advantage for NHS voucher code?
A: No, additional discounts cannot be used in conjunction with the programme voucher codes, however, the voucher code can be used where we offer money off on the Dell Site.
Q: Can I get a discount on accessories?
A: Yes, there is a discount available on Dell branded accessory products – up to 20% via our Accessories store.
Q: Can I use the voucher anywhere?
A: No, voucher codes are country specific and in line with the discount offered in the country the voucher was issued. Also vouchers codes are redeemable only on the online store
Q: What countries are eligible?
A: United Kingdom;
Q: How do I get a voucher code for this offer?
A: To receive your unique one time use code please go to the BLC web site request a code from the vault. This will be shown on the screen but also emailed to the email address you provided to Defence Discount Service when you joined the website
Q: Can I share this offer with my colleagues?
A; Of course! Go ahead and share this fantastic offer. All of your colleagues are eligible for a 10% discount. Share the love.
Q: Do I need to renew my Membership
A; No. Nonetheless you can purchase one product every year


Placing an order

Q: How do I make a purchase?
A: Once you have received your code on the BLC web site you can click on the link at the bottom of the page to go to the Dell website where you can select your item.
You will then enter your unique code at the checkout and the discount will be applied
Q: Can I pay with a non-UK credit card?
A: No. Your credit card has to be issued in the country where you are making your purchase.
Q: What payment methods are available to me?
A: You are given the option of PayPal, or Visa or MasterCard.
Q: Is Dell able to provide personal leasing or financing payment options through the programme?
A: No, full details of all payment options are available on our website as above.
Q: If I place my order online, when will I receive order confirmation?
A: As soon as you submit an order, you will receive an Internet Receipt Number (IRN). This is sent automatically and gives a reference number you can use to address any queries with your order, before you receive formal order confirmation and number.
The formal order confirmation will usually be sent within 1-2 days of submitting your order.
Q: Is the discount considered as a Benefit in kind?
A: Employees of certain countries have tax obligations on certain discounted purchases. Please check with your payroll team for detail about the taxation on your Employee discount purchase value.


Delivery, Cancellations and Returns

Q: What are the lead-times for delivery?
A: The same as Dell's standard delivery lead-times
Q: Do I need to pay for shipping costs?
A: No, Shipping is free
Q: Can I have my order shipped to a different address?
 A: No. Your shipping address and billing address must be the same. This is to prevent fraud and protect you as a customer



Q: What post-sales support is offered?
A: You have access to the standard Dell country customer care and technical support telephone queues for Home Customers.
Q: My voucher code does not work
A: The following reasons could explain why a voucher does not work:
  • You did not select a Consumer product i.e. click on Home tab in the local store.
  • You are not shopping in the local store. Vouchers are country specific.
  • Your order is not reaching the minimum amount to be spent to avail the offer.
  • The voucher code has expired. Voucher codes expire at the end of the calendar year and need to be extended at no cost by your organization.


If you have any questions about Dell Advantage for NHS and how it works, please send an email to

For order related questions (delivery, payment, missing or wrong items), please click here

For technical support issues, please click here.