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Services Resource Library

Welcome to the Dell Services Resource Library. Use the navigation above to filter the topics you are interested in.

  1. Click here to read PDF

    IPR International Customer Testimonial

    3/8/2017

    IPR International grows their storage solutions utilizing Flex On Demand.

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    Armor Defense Inc. Customer Testimonial

    3/8/2017

    Armor Defense Inc. focuses on driving revenue and equity growth while taking advantage of Pay As You Grow.

  1. prosupport-enterprise-suite-brochure.PDF

    ProSupport Enterprise Suite Brochure

    11/30/2018

    Dell ProSupport offers highly trained experts around the clock and around the globe to address your IT needs, minimize disruptions and maintain a high level of productivity.

  2. SAP in the Cloud

    Content Managment and Collaboration Services

    Empower Your Enterprise with Dell Content Management and Collaboration Services.

  3. SAP in the Cloud

    Content Management and Collaboration Services

    Empower your enterprise with Dell Content Management and Collaboration Services.

  4. SAP in the Cloud

    Dell ZeroIMPACT Migration Services

    Dell’s ZeroIMPACT Migration Services for SAP makes expensive planned outage windows a thing of the past.

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    Dell Consulting Services for Skype for Business (Lync) Datasheet

    8/24/2015

    Learn how Dell consulting services for Skype for Business can help you modernize and transfrom the way you communicate and connect with customers, partners and colleagues across the street or across the globe.

  6. Supporting the Complex Data Center White Paper

    Supporting the Complex Data Center White Paper

    This IDC white paper outlines the importance of support services in data center environments.

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    Forrester Cloud Migration Planning

    For the past five years, cost savings for variable workloads, scalability/agility, and geographic presence drove public cloud adoption. Most cases were net-new applications or total application rewrites. In fact, public cloud use cases for cloud migration and systems of record have been rare. Simply put, systems of record apps cost too much to move and promise little additional value for your efforts. But in 2015, this topic reemerged with great fervor. For the first time, enterprises are looking beyond public cloud as a unique economic model or scalable infrastructure — it’s simply their outsourcing solution of choice.

  8. Infographic: Dell PC as a Service

    Infographic: Dell PC as a Service

    PC as a Service adoption is happening quickly. Explore this infographic and understand some of the reasons why it is a beneficial flexible consumption model to consider and the details about Dell PC as a Service.

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    Comprehensive Software Support: Client and Enterprise

    11/13/2018

    This data sheet provides a list of all software products that we troubleshoot and support. Our ProSupport Suite and Premium Support services cover software installed on server, networking and storage hardware as well as end-user desktops, notebooks, thin clients and tablets..

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    ProSupport Collaborative Assistance List

    9/21/2018

    This datasheet provides a list of vendors we collaborate with to solve customer issues. Product and service availability vary by country.

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    ProSupport for Software Supported Applications

    This data sheet provides a list of all software applications entitled by your ProSupport for Software service contract.

  12. Basic Deployment Datasheet

    Basic Deployment Datasheet

    9/12/2017

    Dell Basic Deployment saves you time and resources by having systems arrive with your image loaded, BIOS configured, and asset tags applied install. All that is left for you to do is the installation and data migration.

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    ProDeploy Client Suite Brochure

    9/19/2018

    The Dell ProDeploy Client Suite helps you deploy PCs with greater speed, less effort and more control. You will direct every detail of your deployment with Dell’s TechDirect portal with an unprecedented level of control, automation and simplicity.

  14. ProDeploy-for-Client-Datasheet

    ProDeploy Datasheet

    10/11/2018

    Dell ProDeploy saves you time and money, and eliminates do-it-yourself. You’ll experience a shift from a labor intensive implementation to light-touch deployment enabled by robust upfront planning and automating configuration tasks in the factory.

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    ProDeploy Plus Datasheet

    10/15/2018

    Dell ProDeploy Plus is an end-to-end service including every task required to get new PCs from factory to desk, up and running. Direct every detail of your deployment with Dell’s TechDirect portal which gives you an unprecedented level of control.

  16. prodeploy-client-suite-brochure.pdf

    ProDeploy Client Suite Brochure

    11/13/2018

    The Dell ProDeploy Client Suite helps you deploy PCs with greater speed, less effort and more control. You will direct every detail of your deployment with Dell’s TechDirect portal with an unprecedented level of control, automation and simplicity.

  17. prodeploy-for-client-datasheet.pdf

    ProDeploy Datasheet

    Dell ProDeploy saves you time and money, and eliminates do-it-yourself. You’ll experience a shift from a labor intensive implementation to light-touch deployment enabled by robust upfront planning and automating configuration tasks in the factory.

  18. basic-deployment-datasheet.pdf

    Basic Deployment Datasheet

    Dell Basic Deployment saves you time and resources by having systems arrive with your image loaded, BIOS configured, and asset tags applied install. All that is left for you to do is the installation and data migration.

  19. prodeploy-plus-datasheet.pdf

    ProDeploy Plus Datasheet

    Dell ProDeploy Plus is an end-to-end service including every task required to get new PCs from factory to desk, up and running. Direct every detail of your deployment with Dell’s TechDirect portal which gives you an unprecedented level of control.

  20. ProSuppport Software Support Services

    ProSupport Software Support Services

    Learn more about Dell ProSupport Software Support services.

  1. connected-configuration-video.jpg

    Connected Configuration Video

    The Dell™ Connected Configuration service lets you put an instance of your system management software such as Microsoft SCCM inside our facilities. Via a secure VPN connection, you now can get direct access to servers in the Dell Configuration Centers where you can complete all of your configuration tasks. Dell Connected Configuration Service allows imaging, changing BIOS settings, partitioning hard drives, loading third party software and applications and installing the latest drivers and patches as set up in your own customized task sequence. You will also be able to complete configuration tasks such as domain join that traditionally only could be performed when the system is present in your own network.

  2. Dell-ProSupport-Plus-Complete-Support-for-PCs-and-tablets.jpg

    ProSupport Plus for PCs and Tablets

    Dell introduces the most complete support for PCs and tablets – ProSupport Plus. It’s the only complete support service that combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution.

  3. configuration-center-video.jpg

    Deployment Services Video

    To simplify deployment, ensure consistency and maximize up time, look to Dell Services. Learn how we provide these services globally starting with our configuration centers in the Netherlands, Australia, and the USA. At these facilities, configuration experts ensure your systems are pre-configured and ready to go out of the box. Your company receives fully functional systems shipped directly from the factory ready for installation and use by your employees. You will take a tour of our configuration centers to see how we image systems, apply asset tags, customize BIOS settings and add custom hardware components. You will also gain an understanding of our warehousing capabilities and custom packaging services.