Dell Networking - Lifetime Limited Warranty (LLW)
Dell Networking Limited Warranty
Dell Networking Limited Hardware Warranty & Extended Life Limited Warranty
All Dell LLW Warranty is delivered at regional business hours only, as defined by the product’s Service Description. Basic Hardware Service refers to local business hours only. Basic Hardware Service contract is available at www.Dell.com/ServiceContracts/global
With the appropriate ProSupport and ProSupport Plus coverage, customers have the privilege to request specific feature updates, as well as prioritized patches, and fixes. Software updates available for your supported product at End of Sale date will continue to be available for as long as you own the product. However, Dell will consider all software development and enhancements complete at the End of Sale date and will only release updates for your Dell Networking product after End of Sale at their discretion until the End of Engineering Support. After the End of Engineering Support, Dell will not provide software maintenance and updates. The End of Sale Date is defined as date after which a product is no longer available for purchase from Dell, or its worldwide subsidiaries and affiliates. The End of Engineering Support date is defined as five (5) years after the date when Dell stops selling your Dell Networking product.
The warranty does not apply to products purchased before first announcement in Spring 2011. Dates vary by region. Contact customer service to verify if your product qualifies. See dell.com/LifetimeWarranty for more details.
End of Sale (EoS) Definition:
* The date after which a product is no longer available for purchase.
* Software Feature Enhancements/Product Development Complete.
End of Engineering Support (EoES) Definition:
* At end of sale, Dell Engineering will provide bug fixes / patches for up to 5 years at their discretion.
* The last software revision still available to entitled customers.
* No guarantee of ongoing features or software maintenance.
* Enhancement request at Dell discretion.
Dell Networking
End of Sale and End of Engineering Support Matrix
Dell Networking Limited Warranty details and disclaimers
Select Dell Networking and Force10 products (including Force10) carry a Limited or Limited Lifetime Hardware Warranty. Dell warrants these products for a period of one (1), three (3) OR five (5) years, commencing from the date of original shipment by Dell Networking, that the hardware portion of the product(s) listed above ("Hardware") purchased from Dell Networking or its authorized resellers, shall be free of defects in material and workmanship under normal use and will perform substantially in accordance with Dell Networking’s published specifications provided to Customer with the Hardware that are applicable to the product release purchased. If the Hardware fails to comply with the foregoing warranty during the applicable warranty period (a "Defect"), Dell Networking, at its sole discretion, shall repair or replace the Hardware that is determined to be defective, provide a workaround for the non-conforming Hardware, or if replacement or repair is impractical, refund the fees paid by Customer for such non-conforming Hardware, (solely pursuant to the Hardware Return Material Authorization process describe below). The warranted Hardware may include some used, refurbished or remanufactured components which are warranted the equivalent of new. Return for Repair: (7-10) business days from the time of receipt of product at repair facility. Return time may vary based on regional location and shipping restrictions.
Limited Software Warranty — Dell warrants the software for a period of ninety (90) days, three (3) OR five (5) years commencing from the date of original shipment by Dell Networking, that the software portion of the products (the "Software" as described below) purchased from Dell Networking or its authorized resellers, will perform substantially in accordance with the Dell Networking’s published specifications provided to Customer with the Software for the product purchased. If the Software fails to comply with the foregoing warranty during the applicable warranty period, Dell Networking, at its sole discretion, shall repair or replace the Software that is determined to be defective, provide a workaround for the non-conforming Software, or if replacement or repair is impractical, refund the fees paid by Customer for such non-conforming Software. If the Customer purchases media, Dell Networking warrants for sixty (60) days commencing from the date of original shipment by Dell Networking that the media upon which the Software is furnished shall be materially free of defects in material and workmanship under normal use. The sole and exclusive remedy of the Customer shall be replacement of software media. Dell Networking does not warrant or guarantee that the Software is free from errors or "bugs" or that the Customer will be able to operate the Software without interruption or problems or that the functions in the Software will operate in all combinations of hardware and software which may be selected by Customer or will meet Customer’s requirements. Software Warranty is provided by 3rd party vendor. Non-Dell OS will be warranted by 3rd Party that provides that software, and not by Dell Networking.
The information contained herein is subject to change without notice. The only warranties for Dell products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Dell, Inc. shall not be liable for technical or editorial errors or omissions contained herein. The warranty period is not extended if Dell repairs or replaces a warranted product or any parts. Dell may change the availability of warranties, at its discretion, but any changes will not be retroactive.
Repair/Replacement: Covers service parts and/or whole unit exchange to repair and/or replace defect(s) in workmanship occurring within the hardware warranty period.
Dell Networking Limited Hardware Warranty & Extended Life Limited Warranty details and disclaimers
Select products X1000 and X4000 series, Aerohive Access Points, Ruckus ZD Controller and Indoor Access Points sold by Dell Networking carry an Extended Life Limited Hardware Warranty (ELW) with Basic Hardware Service, which extends until 5 years after Dell stops selling the product model (End-of-Life or EOL), subject to the specific clarifications and limitations listed above. The Extended Life Limited Hardware Warranty is not transferrable. Dell warrants software for a period, as identified on the table (from the date of purchase), to be free from defects in material and workmanship and substantially conform to its specifications under normal authorized use consistent with product. Hardware and Software warranties do not include configuration, set up, or other advanced services provided by Dell ProSupport.
For additional information, please use the following links
//www.dell.com/learn/terms-of-sale?s=corp
Dell Limited Warranty:
www.dell.com/Warranty
| Dell Networking Platforms | Hardware | Software | Response Time | Clarifications or Limitations |
| Dell Networking N2000 Series Dell Networking N3000 Series Dell Networking N4000 Series Dell Networking N1500 Series Dell Networking C1048 Dell Networking S3100 Series | LLW Parts Only | 90 Days Warranty | Next Business Day | Optics, modules, fans and external power supplies are covered if purchased at time of platform purchase and tied to the service tag of the device. |
| PowerConnect 2800 Series PowerConnect 3500 Series PowerConnect 5500 Series PowerConnect 6200 Series PowerConnect 7000 Series PowerConnect 8000 Series PowerConnect 8100 Series Note: End of Sale product | LLW Parts Only | 90 Days Warranty | Next Business Day | Optics, modules, fans and external power supplies are covered if purchased at time of platform purchase and tied to the service tag of the device. |
Dell Networking Limited Warranty
| Dell Networking Platforms | Hardware | Software | Response Time | Clarifications or Limitations |
| Dell Networking Z-Series Dell Networking C-Series [chassis and line cards] Dell Force10 Z-Series, S4810, S4820T Dell Force10 C-Series and E-Series [chassis and line cards] | 1 Year Return to Depot | 90 Days Warranty | Return for repair | Optics, modules, fans and external power supplies are covered if purchased at time of platform purchase and tied to the service tag of the device. Warranty applies to the original owner and is not transferable. |
| Dell Networking S4000 Series S5000 Series S6000 Series | 1 Year Return to Depot [Dell OS only] | 90 Days Warranty | Return for repair | Optics, modules, fans and external power supplies are covered if purchased at time of platform purchase and tied to the service tag of the device. Software warranty provided by 3rd party vendor for Non Dell OS |
| Dell Networking MXL and PowerEdge M I/O Aggregator | 3 Years Return to Depot | 3 Years Warranty | Next Business Day Onsite Service | |
| Dell Networking S25 Series Dell Networking S50 Series Dell Networking S55 Series Dell Networking S60 Series | 5 Years Return to Depot | 5 Years Warranty | Return for repair | Optics, modules, fans and external power supplies are covered if purchased at time of platform purchase and tied to the service tag of the device. 1 Year for Optics and LEDs |
| M-Series Blade I/O Modules | Hardware | Software | Response Time | Clarifications or Limitations |
| Dell Networking M6348 PowerConnect M6220, M8024-k Brocade M5424, M6505 Mellanox 4001F, 4001T, 4001Q | 1 Year Replacement | 1 Year Warranty Service | Next Business Day Onsite Service | Line cards, optics, and LEDs are covered for one year from purchase. |
| M8428-k, 8/4Gbps SAN Module, Pass-Throughs Mellanox: M3601Q and M2401G | 3 Year Replacement | 3 Years Warranty | Next Business Day Onsite Service | |
| Dell Networking H-Series OmniPath Edge Switch and Directors | 3 Year 8x5 BASIC hardware replacement (Parts only) | 90 Days Warranty | Next Business day repair or part replacement | |
| Ruckus SmartZone 100 Controllers Outdoor Access Points Associated access point equipment (outdoor and indoor) NFR Kits | 1 Year Replacement | 90 Days Warranty | Next Business Day Advanced Replacement | Warranty limits any power supply, antennae or accessories to one year from date of purchase. Warranty applies to the original owner and is not transferable. |
| SonicWall Platforms | Hardware | Software | Response Time | Clarifications or Limitations |
| SuperMassive Series NSA Series TZ Series | 1 Year Repair/Replace | 90 Days Warranty | Next Business Day Onsite Service | Limited to the North America region. |
| Brocade Platforms | Hardware | Software | Response Time | Clarifications or Limitations |
| Brocade Switches 300, 4900, 5000, 5100, 5300 | 3 Years Repair/Replace Onsite | 90 Days Warranty | Next Business Day Onsite Service | Brocade line cards, optics, and LEDs are covered for one year from purchase. |
| Brocade Switches (Gen5) 6505, 6510, 6520, DCX 8510 | 3 Years Replacement | 3 Years Warranty | Next Business Day Parts Only | |
| B-Series: B-FCX,B-FCXs | EOL + 5 Year Repair | EOL + 5 Years Warranty | Next Business Day Parts Only | Warranty excludes removable optics and LEDs Warranty not transferable. |
| B-Series: B-RX,B-TI24X | 1 Year Repair/Replace Onsite | 1 Year Warranty | Next Business Day Onsite Service | Line cards, optics, and LEDs are covered for one year from purchase. |
| B-Series: B-8000, B-8000e, B-8510 (48 slot), B-DCX 4S, and B-MLXe | 3 Years Replacement | 90 Days Warranty | Next Business Day Parts Only | Line cards, optics, and LEDs are covered for one year from purchase. |
| Mellanox InfiniBand | Hardware | Software | Response Time | Clarifications or Limitations |
| Rack Switches SX6025, SX6036, SX6012 | 3 years parts only | 90 Days Warranty | Next Business Day | |
| Cisco Platforms | Hardware | Software | Response Time | Clarifications or Limitations |
| Cisco Catalyst 3130X, 3130G, 3032 and | 3 years Replacement | 1 Year Warranty | Next Business Day Onsite Service | |
| Nexus Fabric Extender (B22Dell FEX) |
Dell Networking Limited Hardware Warranty & Extended Life Limited Warranty
| Dell Networking Platforms | Hardware | Software | Response Time | Clarifications or Limitations |
| Dell Networking X1000 Series Dell Networking X4000 Series | ELW Parts Only | 90 Days Warranty | Next Business Day | Effective 12/1/2017 |
| Aerohive Access Points | ELW Parts Only | 90 Days Warranty | Next Business Day Advanced Replacement | Warranty limits any power supply, antennae or accessories to one year from date of purchase. Warranty applies to the original owner and is not transferable. |
| Ruckus ZoneDirector 1200 Controller Indoor Access Points | ELW Parts Only | 90 Days Warranty | Next Business Day Advanced Replacement | Warranty limits any power supply, antennae or accessories to one year from date of purchase. Warranty applies to the original owner and is not transferable. |
| W-Series – Access Points [except W-AP68, W-AP175 , W-IAP175] Note: End of Sale product | ELW Parts Only | 90 Days Warranty | Next Business Day Advanced Replacement | Warranty limits any power supply, antennae or accessories to one year from date of purchase. Warranty applies to the original owner and is not transferable. |
| W-Series - Controllers AirWave & ClearPass W-Series - Other [W-AP68, W-AP175, W-IAP175] Note: End of Sale product | 1 Year Replacement | 90 Days Warranty | Next Business Day Advanced Replacement | Warranty limits any power supply, antennae or accessories to one year from date of purchase. Warranty applies to the original owner and is not transferable. |
Dell Networking LLW details and disclaimers:
Select Dell Networking, N-Series, S3100 series, and PowerConnect™ products carry a lifetime limited hardware warranty with Basic Hardware Service (repair or replacement) for as long as you own the product. Repair or replacement support for any Dell Networking product with limited lifetime warranty does not include configuration or configuration assistance, or other advanced service and support provided by Dell ProSupport Services.All Dell LLW Warranty is delivered at regional business hours only, as defined by the product’s Service Description. Basic Hardware Service refers to local business hours only. Basic Hardware Service contract is available at www.Dell.com/ServiceContracts/global
With the appropriate ProSupport and ProSupport Plus coverage, customers have the privilege to request specific feature updates, as well as prioritized patches, and fixes. Software updates available for your supported product at End of Sale date will continue to be available for as long as you own the product. However, Dell will consider all software development and enhancements complete at the End of Sale date and will only release updates for your Dell Networking product after End of Sale at their discretion until the End of Engineering Support. After the End of Engineering Support, Dell will not provide software maintenance and updates. The End of Sale Date is defined as date after which a product is no longer available for purchase from Dell, or its worldwide subsidiaries and affiliates. The End of Engineering Support date is defined as five (5) years after the date when Dell stops selling your Dell Networking product.
The warranty does not apply to products purchased before first announcement in Spring 2011. Dates vary by region. Contact customer service to verify if your product qualifies. See dell.com/LifetimeWarranty for more details.
End of Sale (EoS) Definition:
* The date after which a product is no longer available for purchase.
* Software Feature Enhancements/Product Development Complete.
End of Engineering Support (EoES) Definition:
* At end of sale, Dell Engineering will provide bug fixes / patches for up to 5 years at their discretion.
* The last software revision still available to entitled customers.
* No guarantee of ongoing features or software maintenance.
* Enhancement request at Dell discretion.
Dell Networking
End of Sale and End of Engineering Support Matrix
Dell Networking Product ID | End of Sale | End of Engineering Support | |
| Dell Networking N2000 Series | TBA | TBA | |
| Dell Networking N3000 Series | TBA | TBA | |
| Dell Networking N4000 Series | TBA | TBA | |
| Dell Networking N1500 Series | TBA | TBA | |
| Dell Networking X1000 Series | TBA | TBA | |
| Dell Networking X4000 Series | TBA | TBA | |
| Power Connect 2800 Series | 11/16/2016 | 11/16/2021 | |
| Power Connect 2808 Series | 9/29/2017 | 9/29/2022 | |
| Power Connect 3500 (POE) Series | 5/2/2016 | 5/2/2021 | |
| Power Connect 3524/3548 Series | 9/29/2017 | 9/29/2022 | |
| Power Connect 5400 Series | 7/19/2011 | 7/19/2016 | |
| Power Connect 3500 Series | 5/2/2016 | 5/2/2021 | |
| Power Connect 5500 Series | 8/24/2015 | 8/24/2020 | |
| Power Connect 6200 Series | 8/27/2015 | 8/27/2020 | |
| Power Connect 7000 Series | 9/30/2014 | 9/30/2019 | |
| Power Connect 8000 Series | 2/28/2013 | 2/28/2018 | |
| Dell Networking Z9500 Series | 7/31/2017 | 7/31/2022 | |
| Dell Networking S4820T Series | 7/31/2017 | 7/31/2022 | |
| Dell Networking S4810 and S4810-ON Series | 4/30/2016 | 4/30/2021 | |
| Dell Networking S6000 and S6000-ON Series | 7/31/2017 | 7/31/2022 | |
| Dell Networking C7000 line cards | 6/30/2016 (EMEA) 12/31/2016 (ROW) | 6/30/2021 (EMEA) 12/31/2021 (ROW) | |
| PowerConnect S25 | 7/12/2014 | 7/12/2021 | |
| PowerConnect S50(depending on model) | 6/28 to 9/27/2014 | 6/28 to 9/27/2021 | |
| PowerConnect S55 | 11/30/2015 | 11/30/2022 | |
| Dell Networking N3048P | 5/25/2018 | 5/28/2023 | |
| Dell Networking Z9000 | 7/31/2017 | 7/31/2022 | |
| M-Series Blade I/O Modules Brocade M5424 | 4/30/2018 | 8/31/2023 | |
Dell Networking W-Series Platforms | End of Sale | End of Engineering Support | |
| W-IAP3xx, IAP2xx, IAP103, IAP108/109, IAP3WN/IAP3WNP Instant AP's | 7/24/2017 | 7/24/2022 | |
| W-AP3xx, AP2xx, AP103/103H AP's | 7/24/2017 | 7/24/2022 | |
| W-7xxx Controller | 7/24/2017 | 7/24/2022 | |
| W-ClearPass Policy Manager | 7/24/2017 | 7/24/2022 | |
W-Airwave management system | 7/24/2017 | 7/24/2022 | |
| W-651 Controller | 2/29/2012 | 2/28/2017 | |
| W-AP124 and AP125 AP's | 1/1/2013 | 1/8/2018 | |
| W-620 Controller | 6/13/2013 | 6/13/2018 | |
Clear Pass GuestConnect | 10/31/2013 | 12/31/2014 | |
| W-AP68 | 4/30/2014 | 4/30/2019 | |
| W-AP175DC Outdoor AP | 5/31/2014 | 5/31/2019 | |
| W-6000 M3 Controller | 10/31/2014 | 10/31/2019 | |
| W-AP92, AP93 AP's; W-IAP92, IAP93 Instant AP's | 11/1/2014 | 11/1/2019 | |
| W-650 Controller | 12/31/2014 | 12/31/2019 | |
| W-AP104, AP105, AP134 l, AP135 AP's | 9/1/2015 | 9/1/2020 | |
| W-AP175 AP; W-IAP175 Instant AP's | 9/1/2015 | 9/1/2020 | |
| W-AP114, AP115 AP's; W-IAP114, IAP115 Instant AP's | 5/31/2016 | 6/1/2021 | |
| W-3200, W-3400, W-3600 Controller | 7/31/2016 | 8/1/2021 | |
| W-IAP155, IAP155P Instant AP's | 10/31/2016 | 11/1/2021 |
Dell Networking Limited Warranty details and disclaimers
Select Dell Networking and Force10 products (including Force10) carry a Limited or Limited Lifetime Hardware Warranty. Dell warrants these products for a period of one (1), three (3) OR five (5) years, commencing from the date of original shipment by Dell Networking, that the hardware portion of the product(s) listed above ("Hardware") purchased from Dell Networking or its authorized resellers, shall be free of defects in material and workmanship under normal use and will perform substantially in accordance with Dell Networking’s published specifications provided to Customer with the Hardware that are applicable to the product release purchased. If the Hardware fails to comply with the foregoing warranty during the applicable warranty period (a "Defect"), Dell Networking, at its sole discretion, shall repair or replace the Hardware that is determined to be defective, provide a workaround for the non-conforming Hardware, or if replacement or repair is impractical, refund the fees paid by Customer for such non-conforming Hardware, (solely pursuant to the Hardware Return Material Authorization process describe below). The warranted Hardware may include some used, refurbished or remanufactured components which are warranted the equivalent of new. Return for Repair: (7-10) business days from the time of receipt of product at repair facility. Return time may vary based on regional location and shipping restrictions.
Limited Software Warranty — Dell warrants the software for a period of ninety (90) days, three (3) OR five (5) years commencing from the date of original shipment by Dell Networking, that the software portion of the products (the "Software" as described below) purchased from Dell Networking or its authorized resellers, will perform substantially in accordance with the Dell Networking’s published specifications provided to Customer with the Software for the product purchased. If the Software fails to comply with the foregoing warranty during the applicable warranty period, Dell Networking, at its sole discretion, shall repair or replace the Software that is determined to be defective, provide a workaround for the non-conforming Software, or if replacement or repair is impractical, refund the fees paid by Customer for such non-conforming Software. If the Customer purchases media, Dell Networking warrants for sixty (60) days commencing from the date of original shipment by Dell Networking that the media upon which the Software is furnished shall be materially free of defects in material and workmanship under normal use. The sole and exclusive remedy of the Customer shall be replacement of software media. Dell Networking does not warrant or guarantee that the Software is free from errors or "bugs" or that the Customer will be able to operate the Software without interruption or problems or that the functions in the Software will operate in all combinations of hardware and software which may be selected by Customer or will meet Customer’s requirements. Software Warranty is provided by 3rd party vendor. Non-Dell OS will be warranted by 3rd Party that provides that software, and not by Dell Networking.
The information contained herein is subject to change without notice. The only warranties for Dell products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Dell, Inc. shall not be liable for technical or editorial errors or omissions contained herein. The warranty period is not extended if Dell repairs or replaces a warranted product or any parts. Dell may change the availability of warranties, at its discretion, but any changes will not be retroactive.
Repair/Replacement: Covers service parts and/or whole unit exchange to repair and/or replace defect(s) in workmanship occurring within the hardware warranty period.
Dell Networking Limited Hardware Warranty & Extended Life Limited Warranty details and disclaimers
Select products X1000 and X4000 series, Aerohive Access Points, Ruckus ZD Controller and Indoor Access Points sold by Dell Networking carry an Extended Life Limited Hardware Warranty (ELW) with Basic Hardware Service, which extends until 5 years after Dell stops selling the product model (End-of-Life or EOL), subject to the specific clarifications and limitations listed above. The Extended Life Limited Hardware Warranty is not transferrable. Dell warrants software for a period, as identified on the table (from the date of purchase), to be free from defects in material and workmanship and substantially conform to its specifications under normal authorized use consistent with product. Hardware and Software warranties do not include configuration, set up, or other advanced services provided by Dell ProSupport.
For additional information, please use the following links
//www.dell.com/learn/terms-of-sale?s=corp
Dell Limited Warranty:
www.dell.com/Warranty