Parts and Labor Response Options

Avoid unplanned downtime and ensure uptime to support IT demands

When you need to resolve a hardware problem, you need to do it quickly — and you also need to help keep costs down.

With Dell ProSupport, next-business-day on-site service is standard, and if you need even faster response times, you can upgrade to various same-day on-site service options.

We offer a flexible approach to technical support and allow you to choose the response time you need to support your business. This flexibility helps you not just keep your users up and running and your data centers operating at top speed, but also helps you prioritize your operations and help keep your IT budget under control.

Choose the service level that best meets your needs:
  • Next Business Day Service for complete resolution of your hardware issue After telephone-based troubleshooting, replacement parts and a ProSupport technician arrive on-site, the next business day. 
  • Same Day Service options when you depend on your IT systems for time-sensitive operations or critical business functions. You can expect: 
    • 24x7 phone-based troubleshooting
    • Global availability and dispatch of parts and technician within two, four or eight hours
    • Access to a single point of contact for incident management, escalation and remote monitoring
    • Emergency dispatch in parallel with troubleshooting for your most critical assets