In-Home Service after Remote Diagnosis: emote Diagnosis
is determination by online/phone technician of cause of issue;
may involve customer access to inside of system and multiple
or extended sessions. If issue is covered by Limited Hardware
Warranty and not resolved remotely, technician and/or part
will be dispatched, usually in 1 or 2 business days following
completion of Remote Diagnosis. Availability varies. Other
conditions apply. For complete details about In-Home Service,
visit www.dell.com/servicecontracts.
Rapid Return for Repair after Remote Diagnosis: Remote
Diagnosis is determination by online/phone technician of cause
of issue, which may take multiple or extended sessions. If
issue is covered by Limited Hardware Warranty and not
resolved remotely, shipping instructions will be provided.
Next Business Day shipping not available in all areas,
which may delay repair and return times. Other conditions
apply. For complete details about Rapid Return for Repair after
Remote Diagnosis service, visit www.dell.com/servicecontracts. Accidental Damage Service: This service excludes theft,
loss, and damage due to fire, flood or other acts of nature, or
intentional damage. Customers may be required to return unit
to Dell. Limit of 1 qualified incident per contract year. For
complete details, visit www.dell.com/servicecontracts. Computrace or LoJack for Laptops: Not a Dell offer.
Certain conditions apply. See terms and conditions at
www.absolute.com/en/about/legal/agreements. Excludes
desktops, tablets and Alienware PCs. Dell Consumer Services: Dell Consumer Services are
designed to address particular topics and to help keep your
system operating properly. These services may be offered
for a single incident, for multiple incidents, and/or for a specific
term. Depending on the particular services purchased, services
are delivered either via telephone or in the home. Refer to your
invoice or receipt or see www.dell.com/servicecontracts. Extended Service Plan: Subject to customers contract with
third party. Phone-based troubleshooting may be required.
Plan coverage begins upon expiration of manufacturer's
warranty, expires upon replacement of item. Some items
subject to replacement only.
See www.dell.com/servicecontractsfor details. Advanced Exchange Service for Select Dell Products:
Replacement part or unit will be dispatched if necessary
following phone-based troubleshooting in advance of receipt
of returned defective unit. Availability varies. Other
conditions apply. Defective unit must be returned.
Replacements may be refurbished. If the Service you are considering purchasing is not
listed, please see dell.com/servicecontracts for a
service description and details. . Back to top |