Frequently Asked Questions

Your 19-digit account number can be found on your monthly statement or by logging into your online account at www.dell.com/dfs.

To reset your PIN, login to your online account at www.dell.com/dfs. Need additional help? Call the Dell Financial Services Customer Service Team at 1-866-413-3355, ext. 7280875. Customer services agents are available M-F, 7AM to 8PM CT.

You should contact your Dell Inc. Sales Representative at the number listed on your contract to make any changes to your pending order.

Your first payment is due approximately 30 days after your entire order is shipped. If you have signed up for the AutoPay Plan, your first payment will be automatically deducted from your banking account, unless you have been notified otherwise. You will not receive an invoice with the AutoPay Plan.

Mail payment to:
Dell Business Credit Payment Processing Center
P.O. BOX 5275
Carol Stream, IL 60197-5275

Make the check payable to: DELL BUSINESS CREDIT
• Include the 19-digit account number on the check or money order
• Fill in the “Amount Enclosed” on the payment coupon for accurate posting
• Ensure the ”Amount Enclosed” written on payment coupon equals the check amount
• Enclose the payment coupon with the check in the return envelope
• Please DO NOT staple, paper clip, fold or tape contents
• Allow 5 business days for the USPS to deliver the check payment
• Payments received by 5 PM local time will be credited the same day
• Allow 2 to 3 business days for payment to appear on your Dell Business Credit account

Note: To ensure payments post accurately and timely, please DO NOT combine a Dell Business Credit payment with a Lease, Dell Preferred Account, Dell Marketing or any other payment.

Online bill payment is offered for Dell Business Credit (DBC) and Dell Business Lease. To learn more about DBC online bill pay, click here. To learn more about Dell Business Lease online bill pay, click here.

Many states require property taxes be paid based on the value of purchased or leased equipment. Where the taxes are applicable, we have elected to pay them directly to the taxing entity. This service will enable you to avoid the administrative work associated with these taxes. The Personal Property Tax Fee is based on the estimated tax liability of the particular location of your equipment. You may incur a sales and usage tax on the value of this service.

If the business name has changed, please submit the reason for the request and all supporting legal documentation pertaining to the name change such as the Amended Articles of Incorporation. Please fax your information to DFS Correspondence at 512-723-6082.

Dell offers the Dell Return Policy. To initiate the return process, please contact Dell Inc. Customer Service at 1-800-624-9897. They will inform you of the steps you should take to return the equipment. After your equipment is received at Dell, we will credit your lease account and adjust your monthly payment accordingly or close your account. A letter will then be sent to verify that the return has been completed and your account has been adjusted. Please note that it may take up to 3 weeks to complete this process.

If you need further assistance or have additional questions, please contact us here.