The Dell Rewards Loyalty Program is available to Dell Consumer
and Small Business customers. Not valid for resellers and/or online
TERMS & CONDITIONS FOR PROMOTIONAL DELL PHYSICAL
AND/OR E-GIFT CARDS
The following terms and conditions (the "Agreement") apply to any Dell Rewards
Promotional codes that expire given by Dell or through its partners for free,
including "free with purchase" or otherwise (the "Promo Card"). For terms
applying to non-expiring Dell gift cards please see the Purchased Gift Card
terms and conditions available.These terms and conditions apply only to Dell
Advantage Promotional Codes and do not apply to Dell Promotional Gift Cards. Those
terms and conditions can be found here.
Card Program Privileges
1. By accepting and retaining the Promo Card or using the Promo Card, you agree
to these terms and conditions, as well as future terms and conditions and
program/service changes. We reserve the right to change the format, elements,
and terms and conditions of the Promo Card program at any time without notice.
The Promo Card and associated offers are void where prohibited by law.
Dell Marketing USA LP, along with its subsidiaries and affiliates,
("Dell", "we", "our", or "us") is the issuer of, and provides the funding for,
the Promo Card.
Use of the Card
2. The Promo Card is not a credit card and cannot be used as one. Use of the Promo
Card is limited to the amount of funds associated with the Promo Card. You cannot
increase the funds on the Promo Card. The Promo Card may only be used by
customers in the 50 United States and the District of Columbia to make purchases
of merchandise and services directly from Dell. The Promo Card is redeemable at
dell.com, or by calling -1-800-727-6000. In the event of technical difficulties at the time of
purchase using the Promo Card, not all means of redeeming the Promo Card may
be available and Dell will provide additional instructions on the method of redemption.
Except as set forth herein, you agree that you shall not use the Promo Card
elsewhere. If you attempt to use the Promo Card at a non-participating establishment,
your purchase will be declined. This Promo Card is intended for use as a gift to an
individual. Resale of this Promo Card or use for unauthorized advertising, marketing,
sweepstakes or other promotional purposes is strictly prohibited. Funds cannot be
used as a payment on a Dell Preferred Account, Dell Business Credit, Dell Account,
Dell Lease, to purchase other Dell gift cards, or to purchase non-Dell branded
smartphones or mobile accessories, which are sold through third party partners.
Your right to use the funds on the Promo Card is a limited right, subject to the terms
and conditions of the Agreement and applicable law. Dell is not responsible for pricing,
typographical, or other errors, in any offer by Dell and reserves the right to cancel any
orders resulting from such errors. The full amount of each purchase, including taxes,
will be deducted from the funds held on the Promo Card, up to the total funds available
on the Promo Card.
Additional Information on Promotional Code Usage
3. You may check the balance remaining on your Promo Card by calling 1-800-242-5353
or check online here.
Delivery and Restrictions
4. Promotional Codes ship separately from purchase and typically arrives in 10-20 days
from ship date via email and carry a 90 day expiration (except where prohibited by law).
Valid Email address required for Dell Rewards Promotional Code delivery. Limit of 5
Promotional Codes per customer for PC sales and limit of 10 Promotional Codes per
customer for electronic & accessory sales. Not valid for resellers and/or online auctions.
Large Enterprise, Federal and Public orders are excluded from Promotional Code offers.
5. The laws of Texas govern the Promo Card and the terms and conditions of this Agreement.
Promotional Code Expiration
6. Please note that the Promotional Code has an expiry or "valid thru" date. Your Promotional
Code's expiry or valid thru date can be found in the email in which the Promotional Code was
sent, or by calling 1-800-242-5353. After that date, the funds will expire, and the Promotional
Code will not be accepted by Dell. After the expiry or valid thru date, please discard the
Promotional Code and/or dispose of it. Invalid Promotional Codes are not replaceable or
7. You agree to use the Promo Card only for legitimate purchases of merchandise or
services through Dell and not for the purpose of obtaining cash from an establishment.
You may not return merchandise or cancel services obtained with the Promo Card for
a cash refund. Credits for returns accepted by Dell will be allocated back to the
Promo Card (in the amount of the portion of the purchase paid with your Promo Card)
as long as the Promo Card has not expired. If you receive a credit, the portion paid
with your Promo Card (excluding shipping & handling) will be allocated back to the
Promo Card within 3 to 7 business days after Dell receives and processes your
returned merchandise. However, if the card has expired, no credit or cash refund
will be issued and remaining funds on the card are forfeited.
If you were provided a Promotional Code in connection with a special promotion that
required purchase of a qualifying product or service and you return the qualifying product
or service, the Promotional Code will no longer be valid. If the qualifying product or service
is returned for a refund after the Promotional Code has been redeemed, the value of the
redeemed Promotional Code will be deducted from any refund amount.
8. It is your responsibility to know the amount of funds available on the Promo Card
at the time of purchase. To obtain your fund availability , call 1-800-242-5353 or
check onlinehere. If your desired purchase amount is greater than your available
funds, supplemental payment may be made using any credit card accepted by Dell.
Except for the Dell Preferred Account and such credit cards, Promo Cards will not
be accepted by Dell in combination with any other form of payment including,
without limitation, Dell Account or Dell Business Credit. Dell reserves the right to
solely determine which credit cards it shall accept. Such credit cards are subject
to change without notice.
Shortages/Negative Card Balance
9. If you attempt to use the Promo Card for an amount greater than your available
fund balance, the transaction will prompt you to use an additional form of payment
to cover the remaining balance. To use supplemental payment (see Supplemental
Payment above), you should instruct Dell to apply an amount not to exceed the funds
available on the Promo Card, and inform Dell that you will pay the balance with a
credit card accepted by Dell. If, for any reason whatsoever, a transaction is
processed despite insufficient available funds on the Promo Card (creating a
"negative" amount, referred to herein as a "Shortage"), you agree to reimburse
us, upon request, for the amount of the Shortage. In addition, we reserve the
right to charge a Shortage fee of $25 per transaction every time your use of
the Promo Card results in a Shortage, subject to applicable law.
Lost or Stolen Cards
10. You should safeguard the Promo Card from unauthorized use. Except where
required by applicable law, Promo Cards cannot be redeemed for cash or replaced
if lost or stolen.
Using Multiple Cards
11. Dell will only accept a limited number of Promo Cards per purchase. Funds from
Promo Cards cannot be merged with funds from any other Promo Cards or other
Dell gift cards of any kind.
Misuse of the Card
12. If we suspect misuse of the Promo Card, it may be suspended or terminated.
We may cancel the Promo Card at any time, without notice. We may condition
reimbursements upon return of the Promo Card. The Promo Card is the property
Notice of Data Protection and Privacy
13. As part of providing you with the Promo Card or in servicing the Promo Card,
we may obtain personal information about you in accordance with the privacy
statement found at www.dell.com/privacy or available through Customer Service
14. ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT,
OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING
STATUTORY, COMMON LAW, INTENTIONAL TORT AND EQUITABLE CLAIMS)
BETWEEN YOU AND DELL arising from or relating to this Agreement, its interpretation,
or the breach, termination or validity thereof, the relationships which result from this
Agreement (including, to the full extent permitted by applicable law, relationships with
third parties who are not signatories to this Agreement), Dell's advertising, or any related
purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION
ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of
Procedure then in effect (available via the Internet athttp://www.arb-forum.com, or via
telephone at 1-800-474-2371). In the event of any inconsistency or conflict between NAF
Code of Procedure and this Agreement, this Agreement shall control. The arbitration will
be limited solely to the dispute or controversy between you and Dell. NEITHER YOU NOR
DELL SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER
CUSTOMERS, OR ARBITRATE ANY CLAIM AS A REPRESENTATIVE OR CLASS ACTION
OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The individual (non-class) nature of
this dispute provision goes to the essence of the parties' arbitration agreement, and if
found unenforceable, the entire arbitration provision shall not be enforced. This transaction
involves interstate commerce, and this provision shall be governed by the Federal Arbitration
Act 9 U.S.C. sec. 1-16 (FAA). Any award of the arbitrator(s) shall be final and binding on each
of the parties, and may be entered as a judgment in any court of competent jurisdiction. Dell will
be responsible for paying any arbitration fees to the extent such fees exceed the amount of the
filing fee for initiating a claim in the small claims or similar court in the state in which you reside.
Each party shall pay for its own costs and attorneys' fees, if any. However, if you prevail on
any claim that affords the prevailing party attorneys' fees, or if there is a written agreement
providing for fees, the Arbitrator may award reasonable fees to the prevailing party, under the
standards for fee shifting provided by law. Information may be obtained and claims may
be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405.