Manage your account
1- User Access ManagementSite Administrators have the ability to manage what other users see and do within your organization’s Premier page. When new users are invited to Premier, they must be assigned to an Access Group and a User Role by your Dell Account Team member or your organization’s Site Administrator.
Access Groups define what users can see (e.g. available catalogs, product info, payment types, reporting, and custom links).
User Roles define what individuals can do (e.g. buy versus shop, view eQuotes, and manage users).
A. Managing User Roles
All users must be assigned to one of eight User Roles within their Access Group. User Roles control a user's ability to do the following:
- Place orders.
- Retrieve eQuotes created by other users.
- Manage User Role assignments.
- Manage Access Group settings and membership.
Site Administrator: Site Administrators have access to all Premier shopping and buying functionality, all site customization tools and all user management tools. They have the sole authority to create, modify and assign users to Access Groups and also have comprehensive shopping and buying privileges across all Access Groups within their Premier page.
User Administrators: User Administrators can assign user roles to others within their own Access Group. A User Administrator cannot create or modify Access Groups, but can invite new users into their Access Group. In effect, a User Administrator does not customize site content for users, but can specify the level of buying authorization for users within their Access Group. User Administrators also have comprehensive shopping and buying privileges and can retrieve the eQuotes of any user in their Access Group.
Site eQuote Buyer: Site eQuote Buyers have comprehensive buying privileges but no site customization privileges that can affect other users. They can save and retrieve eQuotes saved by any member of any Access Group, and place orders.
Site eQuote Shopper: Site eQuote Shoppers can view any content that is specified for their Access Group. They can save and retrieve eQuotes saved by any member of any Access Group, but have no buying privileges.
eQuote Buyer: eQuote Buyers have comprehensive buying privileges but no site customization privileges that can affect other users. They can only save and retrieve eQuotes saved by members of their own Access Group, and place orders.
Buyer: Buyers can save and retrieve only their own eQuotes, and place orders.
Shopper: Shoppers can view any content that is specified for their Access Group and can save eQuotes, but have no buying privileges.
Shopper No Price: Shoppers can view any content that is specified for their Access Group and can save eQuotes, but have no buying privileges. Users with this role will not be able to view pricing.
B. Accessing Manage Users from within Account Options
Go to "Account", from the navigation menu on top of your Premier Page and select "Manage Users" in the Overview section on the left. From this screen you have the ability to add a new user.
Select ‘Add User” and enter the new user’s name.
Select "Order Notifications" if you want this user to receive e-order notifications on every single order that your organization places online through Premier. Note: most users prefer to have this feature disabled.
Select the Access Group.
Select the User Role within the chosen Access Group (e.g. Shopper, Buyer, or Administrator).
If you want the user to receive a notification email, check the “Email notification to user” box and click “Save” to finish the process.
2- Report OfferingsThe Premier Page Customer Reporting tool has been developed as an exclusive service for our Premier customers. Whether you place your order online or via your Account team, a list of different reports is available on Premier. Users with reporting access can view a variety of options relating to current and past Dell purchases. Please contact your Dell Account Team to discuss report availability and which offering is best for your organization.
A. Main Premier reports available
1. Pending Order History Report
The Pending Order History report provides you with order information such as Internet Receipt Number (IRN), quantity, amount and order date for orders placed online in the last 30 days.
2. Build Your Own Report
A simple tool for you to build your own favorite report from all available “order”, “customer”, and “tracking and delivery” details. Watch the Video (English) >
3. Premier Invoicing report
This report allows you to view, print or download your invoice data for a selected time period.
Other reports, like ImageWatch (related to product transitions) can be available on your Premier pages. Please contact your Dell Account Team to learn more about Premier reports.
B. Accessing Reports
To access the list of available reports, click on “Account” in the Premier top navigation and click on “View All Reports”. A list of available reports will appear (this will be setup by your Dell Account Team). Click on the report option you are interested in.
3- Address Book ManagementWith Dell Premier, we give you the ability to view your addresses without the need to engage Dell.
To access and personalize your Address Book:
- Go to “Account” located on top of your Premier Page.
- If you have Site Admin rights, you will see the “Address Book” module with the ability to “Manage Your Addresses” in the Address Book
A. Creating a new address
4. If there are no previously saved addresses or if you need to ship to a different address than what is displayed, you can add a new address.
5. Select the checkbox to indicate the type of address (shipping or billing if applicable)
6. Choose the priority to be applied to this newly created address and check that all required fields are populated.
B. Managing your Address Book
Applying a priority gives you the ability to set a single address as default. This default address prepopulates during checkout. Or you can designate multiple addresses as favorites so they appear higher on the list for faster access. At any time you can change the priority of an address which will only take effect in your user profile.
Your Address Book allows you to access a list of saved addresses, the priority applied to each address and if it’s shipping or billing address.
If your Address Book is not locked, you can make changes to an existing address by selecting “Edit”.