Warranty & Support Services

Basic Warranty Service

If your system encounters an issue covered by Dell’s Limited Hardware Warranty* and that issue cannot be resolved remotely, this service offers a Mail-In Repair Service (customer provides box and Dell pays shipping) for defects in materials and workmanship in your PC.
  • Dell Consumer Hardware Service Agreement (for 10–14 Day Mail-in Service After Remote Diagnosis, Rapid Return for Repair after Remote Diagnosis, Parts Only and Advance Exchange): Terms and Conditions
  • Learn how to return a failing part to Dell for warrantied Dell products: Warranty Parts return guide
  • Learn how to return your warrantied Dell system to Dell for system servicing. Find steps to complete the system return process here: Warranty Return for Products

Dell Premium Support

Tech support can be frustrating with long phone menus, hold times and being transferred again and again. Now, Dell Premium Support, eliminates the hassle with SupportAssist technology by automatically detecting hardware and software issues and proactively alerting you with system alerts and by email when they occur. Our expert technicians even call you with all the information they need to quickly resolve critical issues. You also get 24x7 phone access to experts and onsite support after remote diagnosis*.

Dell Accidental Damage Service

Drop your laptop? Spill coffee on your tablet? With Dell’s Accidental Damage Service, you can breathe a sigh of relief. Accidental Damage Service picks up where your Limited Hardware Warranty* leaves off and makes it easy to get your device repaired in the event of a drop, spill or electrical surge.

Support Service for Expired Warranties

Get the most out of your investment by fixing your hardware challenges rather than purchasing a new system. Dell provides quality hardware repairs for Dell Laptops, Tablets, Desktops and All-in-Ones that are less than 5 years old* and that are no longer covered by a limited hardware warranty. Call or chat with us so a Dell technician can quickly explain your options and get you back online.

Related Links:

Service Contracts for Home

Find information on the agreement covering the maintenance and servicing of your Dell products.

Service Contracts for Business

Find information on the business agreement covering the maintenance and servicing of your Dell products.

Support Services for Home

The fast and easy place to get immediate support, support plans, services, warranty information and driver updates, plus other helpful links to resources to help you fix your PC yourself.

Support Services for Business

Where IT professionals can find Dell’s support services for servers, storage, networking, PCs and tablets - including the ProSupport suite. Learn about and download automated monitoring and case-management tools, SupportAssist and TechDirect.