Our People | Alejandro Rivas

AlejandroWhen did you join Dell and what roles have you held in your time here?

I joined Dell back on Mar 24, 1997. Over the last 16 years I’ve worked in a number of different functional roles and business units. I started my Dell tour in Dell Americas Operations (DAO) as an “Assembly Technician”, I surly thought that my Military skills and experience would have loaned itself to a Managerial role, but was so grateful for the opportunity that was presented I took the role as an entry level Dell team member.

While in DAO I worked in all facets of manufacturing from System Kitting to System Shipping. All the while challenging myself to learn more as well as looking at current processes for improvement.

I found my niche in Training and Process Improvement which then landed me a role in DAO HR Learning & Development. As my HR peers grew and enhanced my skills and experience with all things HR, I found my love for Human Resource work.

I then moved into an HRIM role supporting My Learning (SABA) and quickly realized that a global footprint was required to be successful in this new role and team. Our global My Learning team successfully deployed new governance, policies and procedures which allow us to pass CSA and ISO audits at 100%.

My next growth move lead me from HR and back into the business operations world leading a team of enterprise tech support agents. I felt that this move was well needed to continue my growth in Dell. Although peers thought I was nuts for leaving HR. Again I found a new love for leading people as I did with HR! Now that I was able to validate leadership skills and traits learned in the military and HR as well as develop new skill and experience, I decided to move back into HR when the next opportunity opened.

Leading me to my current role with the global talent management learning and development team where I could share everything I learning as a leader and HR representative with other leaders and team members.

What responsibilities are included in your current role?

In my current role I facilitate global leadership curriculum to new and existing leaders. I coach, mentor and consult leaders and team members on performance and career development. I also monitor and advise on leadership trends to help assess and enhance curriculum.

How would you describe the Dell culture?

I would describe the Dell culture as a “can-do” and “no limit” type of culture with a huge focus on the customers’ needs and expectations. If we don’t’\ know how to do something, we find the talent and/or expertise to get it done.

This can be seen during a number of instances helping the customer grow and thrive but also during instances of adversity. Which brings to mind the East Coast flooding, the Japanese nuclear facility issues and the US Twin Tower strike on 9/11, Dell team members all on hand to make it right for those customers and loved ones with the “can do, no limit” spirit! I am proud to be at Dell!

What do you think people interested in working here would need to know?

I tell people who are looking to work for Dell that it will be the most challenging yet rewarding job they’ve ever had. But please don’t confuse what I’m saying with the fact that Dell isn’t for everyone, if you think that average performance is okay then you may want to reconsider… Dell will challenge you to stretch and grow in a manner that some are not ready for or comfortable with.

What keeps you here at Dell?

The people, the challenge and the overall Dell culture.

What positive effects have you seen as a result of Dell’s strategy?

It’s brought groups and business units together locally and globally. Although we still have a ways to go, it’s promising.

What role have you played in helping your customers grow and thrive?

My role aligns directly with the Dell people strategy with regards to developing inspiring leaders, championing team members and helping team members recognize and embrace Dell as an employer of choice.

How does Dell differentiate itself when it comes to being an employer of choice?

I believe that it’s our ability to look within to find and develop talent. Not to mention giving team members the tools and resource to help them grow in their role and expand their skills and experiences.

Describe your Dell experience using 5 words.

Grateful, challenging, inspiring, rewarding, humbling.

Anything else you want to tell us?

I think my personal Brand says it all about me: Providing leaders and team members with tools, ideas, best practices and coaching, with a focus and passion for your personal growth and success. I feel enthused and very optimistic that our best days are still ahead of us. I look forward to growing my brand and presence.

Can you share a brief summary of your service in the military?

  • 1989 - 1994: Ft. Leonard Wood - 5th Engineers; Ft. Benning - 317th Engineers, both part of the 24th Infantry Division; Gulf War 1 – Operations Desert Shield and Operation Desert Storm; Somalia Police Action, Numerous training deployments to The National Training Center (NTC), Other deployments Conus wide
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