Customers with disabilities


The commitment of Dell to diversity and to provide the best customer experience helps us to remain competitive in the marketplace. Dell can appreciate and respond to the needs of customers impacted by disabilities since the company itself reflects a myriad of skills, experiences, backgrounds and styles — all of which promote an environment of inclusion and respect for the many different people and cultures Dell and its employees encounter every day.

Dell employs people impacted by disabilities as part of our dedication to inclusion in the workplace, and we maintain a focus of providing accessibility statements on many of our products.

Dell products and accessibility

A variety of Dell products have been evaluated for conformance with the US Section 508 standards, thereby resulting in the issuance of a product-specific Voluntary Product Accessibility Template® (VPAT). Many of our products have accessible features and functionalities and are indicated within the detailed VPATs. Should you require a product-specific VPAT, please send an email to Regulatory_Compliance@Dell.com

Improving accessibility of Dell products

Dell strives to improve usability of our products through a variety of methods. Dell assists users of our products who have auditory impairments with the use of light and listening devices. Dell also assists users who have physical disabilities with adjustable hardware and gross/fine motor-skills hardware. Dell has also teamed up with Electronic Vision Access Solutions (EVAS), an industry-leading provider of accessible plug- and -play computers, to create computer systems designed specifically for people impacted by disabilities. Our plug- and -play solutions run right out of the box with application software, peripherals and assistive technology installed and configured.

Web content accessibility

To continuously exemplify our commitment to customers impacted by disabilities, Dell is currently taking action on several levels. Dell works toward the goal of meeting, and where possible, exceeding, both the W3C® Web Accessibility Initiative (WAI) and US Section 508 standards. Compliance with these guidelines (shown below) helps make Dell.com more accessible to Web site visitors with disabilities and benefits all visitors to the site. The guidelines state:

“Section 508 requires Federal agencies to ensure that individuals with disabilities who are members of the public or Federal employees have access to and use of electronic and information technology (EIT) that is comparable to that provided to individuals without disabilities, unless an undue burden would be imposed on the agency. The requirements of Section 508 apply to an agency's procurement of EIT, as well as the agency's development, maintenance, or use of EIT.” Please see www.Section508.gov for additional information.

“The mission of the Web Accessibility Initiative (WAI) is to lead the Web to its full potential to be accessible, enabling people with disabilities to participate equally on the Web. WCAG are guidelines for making Web content more accessible to people with disabilities, including blindness and low vision, deafness and hearing loss, learning disabilities, cognitive limitations, limited movement, speech disabilities, photosensitivity and combinations of these.” Please see www.w3.org/standards/techs/wcag for additional information.

For employees

Dell employees can join or participate in a number of employee resource groups (ERG), including one specifically for employees impacted by disabilities and/or special needs. Dell's True Ability ERG strives to enable employees impacted by special needs and/or disabilities, their managers, coworkers and those with an interest in disability issues to make contact with each other and to promote and educate higher standards of good practice within Dell on issues relating to diversity and equality of opportunity.