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  • Dell Services placed in Leader category of the Digital Focus market segment in the NelsonHall Vendor Evaluation & Assessment Tool (NEAT) 
  • Digital Focus market segment includes new digital business models or digital offers  such as Internet of Things (IoT), e-Commerce and analytics
  • Dell Digital Business Services enables digital transformation by using a business-first approach

Dell Services today announced that it has been positioned as a leader in the Digital Focus market segment in the recently released NelsonHall Digital Transformation Services NEAT evaluation. The report assesses and evaluates Dell’s proposition against demand for Digital Transformation Services, which includes big data and analytics, e-commerce, IoT and cloud services.

“Fundamentally, digital transformation shakes up traditional ways of sourcing IT services.” says Dominique Raviart, ITO Research Director at NelsonHall. “Digital transformation is less about finding a vendor with traditional strengths of scale and industrialization, and more about vendors able to integrate disparate technologies, applying a consulting approach, and focusing on customer experience – all of this at the right price. Dell demonstrated all of those capabilities.”

“With digital transformation, customers can create new business models, enhance customer experience, improve employee engagement and improve efficiencies across business operations.” said Raman Sapra, executive director and global head, Dell Digital Business Services. “We are seeing tremendous uptake for our business-first approach and robust digital offerings from our customers across industries. This leader recognition reiterates the success and momentum we are able to give to our customers.”

The NEAT tool assesses vendors against their ‘ability to deliver immediate benefit’ and their ‘ability to meet client future requirements’. NelsonHall evaluated 17 vendors for this report. The scoring of the vendors is based on a combination of analyst assessment, principally around measurements of the ability to deliver immediate benefit, and feedback from interviewing of vendor clients, principally in support of measurements of levels of partnership and ability to meet future client requirements.

As a leader in the NEAT evaluation, Dell is recognized by NelsonHall as a vendor that exhibits both a high ability relative to their peers to deliver immediate benefit and a high capability relative to their peers to meet client future requirements.

Dell Digital Business Services enables digital transformation for customers by taking a business-first approach using a robust consulting methodology to create digital strategy roadmaps for organizations. Customers are then able to use these digital strategies such as business intelligence and analytics, mobile, social media, ecommerce, cloud and IoT to deliver end-to-end solutions to their end users. Dell offers industry-specific services and solutions for healthcare, banking, insurance, retail, manufacturing and education to effectively address specific needs of the vertical priorities for digital adoption.

About Dell 
Dell Inc. listens to customers and delivers innovative technology and services that give them the power to do more.
Dell Services develops and delivers a comprehensive suite of services and solutions in applications, business process, consulting, infrastructure and cloud services to help customers succeed. Visit Dell Services on LinkedIn and follow us on Twitter.

Dell is a trademark of Dell Inc. Dell disclaims any proprietary interest in the marks and names of others.

About NelsonHall

NelsonHall is the leading BPS and IT services research firm with analysts in the U.S., U.K., and Continental Europe. The company takes a global approach to analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research. With its “Speed-to-Source” initiative, NelsonHall is helping buy-side organizations significantly reduce the time and cost associated with BPS and ITS sourcing projects.

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