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Rankings mark six consecutive years as leading IT outsourcing vendor for providers, hospitals and health plans

  • Dell Services ranked No. 1 in Black Book’s Top Payer & Health Plan information technology outsourcing (ITO) vendor category as well as No. 1 in Black Book’s Top Hospitals & Providers information technology outsourcing vendor report
  • Rankings underscore Dell Services’ continued leadership and commitment to providing innovative IT solutions across all aspects of the healthcare industry

Dell Services today announced that Black Book Market Research, a firm specializing in providing healthcare-centric market research, has ranked Dell’s Healthcare Services the No. 1 information technology outsourcing vendor in two reports identifying the top 20 ITO providers for healthcare payer and provider industries. The 2016 rankings mark the sixth consecutive year Dell Services has earned the top positions.

Dell Services ranked No. 1 in the Top Payer & Health Plan Information Technology Outsourcing Vendors report, achieving the top position in 13 out of 18 categories evaluated, including Strategic Alignment; Innovation; Client Relationships and Cultural Fit; and Breadth of Offerings, Client Types, Delivery Excellence, among others. This report includes insights from 3,249 users from 1,105 health insurance and payer organizations in the U.S.

In the other report in which Dell Services took the top position, Top Hospitals & Providers Information Technology Outsourcing Vendors, Dell Services achieved the number one position in 11 out of the 18 criteria evaluated, including Strategic Alignment; Innovation; Trust, Accountability & Transparency; and Breadth of Offerings, Client Types, Delivery Excellence; amongst others. Black Book included responses from 2,012 users from 424 hospitals, physician practices and ancillary provider organizations in the U.S. in the report.

Dell achieved scores in the highest category in both reports across all 18 categories surveyed, meaning the company consistently achieved responses that indicate overwhelming satisfaction, exceeding expectations and being a highly recommend vendor.

"Since our inception, we’ve been at the forefront of developing and providing innovative IT services for the healthcare industry," said Dr. Nick van Terheyden, chief medical officer of Dell Services Healthcare and Life Sciences. "Our consistent leadership position in these two Black Book reports evaluating ITO providers for the healthcare payer and provider industries is yet another validation of our continued commitment and ability to help our healthcare customers stay competitive while providing the best care to their patients."

Dell has more than 20 years of experience in the healthcare industry and supports more than 400,000 physicians, 4,000 hospitals and 100 health insurance providers.

"Over the years, Black Book Rankings has become adept at understanding the unique needs and issues of the broad spectrum of the entire healthcare industry it serves," said Scott Wilson, Managing Partner for Black Book's Outsourcing Research Division. "We congratulate Dell Services for their winning streak atop our rankings in providing their customers with exemplary results."

About Dell
Dell Inc. listens to customers and delivers innovative technology and services that give them the power to do more. As one of the leading providers of end-to-end IT solutions for healthcare worldwide, Dell helps healthcare organizations to simplify administration; coordinate and manage patient care; transition from episodic care to prevention and wellness management; and ultimately to deliver personalized medicine. 

Contact Information

Media Contact:

Louis Adams

Dell Services Media Relations


Analyst Contact:

Kristin Solarczyk

Dell Analyst Relations


Black Book 2016: Top Payer & Health Plan Provider Information Technology Outsourcing Vendor, Nov. 2015

2Black Book 2016: Top Hospitals & Providers Information Technology Outsourcing Vendors, Nov. 2015 

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