Our People | Mary Cay

Meet Mary CayWhen did you join EMC and what roles have you held in your time here?

When joining EMC in August 2010, my first role was in Customer Service where I had opportunity to lead Global Field Services, Service Account Management and Escalation Management. A little over a year ago, I assumed responsibility as Senior Vice President leading the global Customer Service team.

What inspires you about our culture?

When I started to think about leaving my prior company, I was looking for a company that had a Customer First culture. Being in Customer Service, it really helps to be in a company that rallies around the customer. Every function and person here is committed to getting it right for our customers. Sometimes our team members have customer relationships that have been formed over years; and sometimes they are working with them for the first time; in either case, they provide support with a passion and dedication that is inspiring.

Are you a member of any affinity circles at EMC? What role have you played and/or how have you benefitted from them?

As I travel to different locations, I always enjoy meeting with the local Women’s Leadership Forum, and if available, the Disability Employee Resource Group (DERG). I am moved by the ways that these groups take the initiative to work together toward some common goals. It provided some opportunity for reflection and motivation to give back and be a resource for our affinity groups.

What makes you excited about the future possibilities of Dell?

There have been some large acquisitions and mergers over the years in the technology industry, and many of us have been part of them. Some do not succeed because they forget the reason they came together. I think we have a great opportunity to stay on course and to make Dell wildly successful and be the envy of our colleagues in the industry. I am a pretty competitive person and want us to win. We win by providing opportunities for our customers by innovating better technologies for them to grow their businesses. We also win by providing opportunities for our employees to grow their skills and be challenged.

What do you think people interested in working here need to know?

The pace can be fast, and that can be energizing. The velocity can be exhausting at times but it also provides a rapidly changing environment to learn and grow. We also have been focused on trying to have a culture of work hard, play hard.

What role have you played in helping your customers grow and thrive?

Everyone on our Customer Service team takes the responsibility we have to our customers very personally and seriously. Keeping data and environments healthy, available and performing optimally is important to our customers’ success. So we work proactively to ensure they are able to operate, and when everything is not working perfectly, we rally as a team (customers, service, and engineering) to get the customer back in operation. We also are in a unique position to be a trusted advisor to them and provide guidance about current and future technologies to evolve and transform their data centers.

What makes this a great place to work?

Our leadership has integrity. I trust our leaders to do the right things and to make good decisions. People are provided opportunity to learn and grow. And we focus on our people. Our people are what make us great at what we do, and we encourage our leaders to take the time to recognize, celebrate and have some fun.

Describe your experience here using 5 words.

Inspiring, prideful, energizing, challenging and exhausting (at times)!

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