From within your Premier Page, you can easily access the order status tool by clicking on the “Order Status” link in the tool belt underneath the Premier navigation menu or via the “Order Status” section available in “My Tools”.
The “Order Status” link opens the “Premier recent orders’ report and give you quick access to all of your orders within the past 6 months that have a status of Received, Processing, Pre–Production, In Production, Shipped, Delivered or Canceled.
A. Filter and Search
The Premier Recent Order application allows you to filter and search by :
- Customer Number displays the customer number(s) associated to your Company's Premier Webpage. If you are missing a Customer Number from this list, please contact your Dell Sales Account Team to have it enabled for you.
- Status gives you the ability to filter by order status (Order received, Processing, Pre-Production, In Production, , Shipped, or Canceled)
- Timeframe helps you to refine your search (Last 7, 45 days, last 90 days, 6 months)
- Search by allows you to retrieve your orders by Dell order Number or PO number.
- Dell Purchase ID, Order Number and/or your own PO Number
B. The different status available
Your Online Order Status provides you with the most current status of your order as well as access to key features that help you manage your order. Most frequent used status are :
- Pre-Production – This status informs you that your order has been placed with Dell and will be shortly in production.
- In Production - This status informs you that your order is currently in production.
- Shipped - This status informs you that your order has been shipped from Dell and is with the delivery carrier.
- Delivered - This status informs you that your order has been delivered to the shipping address by the delivery carrier.
- Canceled - This status informs you that your order has been canceled. The order could have been canceled by you or by Dell. If you feel that this order should not have been canceled please reach out to your Dell Sales Representative for further assistance.
C. View Packing Slip, Invoice and Track orders
- Packing Slip - An easy way to retrieve your packing slips is directly from the Premier recent orders page. Use the drop down menu available on the right of the table and select Packing slip for orders that are in a Shipped Status.
Packing slip opens in a pdf format and includes order information, shipping information, service tag numbers (system orders), quantity and product descriptions.
- Invoice allows you to get an electronic copy of your invoice (PDF).
- Track Orders allows you to get direct access to Carrier information if available.
D. Export, Subscribe or Unsubscribe
There are three (3) actions that you can do with this report by using the "Select an Action" dropdown menu.
- Export all - if you select this action you can download your orders in an excel document.
- Subscribe to selected - you can select one or more order that have not been cancelled, shipped or delivered and subscribe to these orders. Results can be edited and an e-mail address can be registered to receive any order shipped or order delay e-mail notification for any order listed.
- Unsbscribe - you can unsubscribe to any order that you have previously subscribed to
E. Getting access to the Order Details page
When you click on any Order Number link the application will show you the details of the order including but not limited to
- Billing and Shipping details
- Estimated Delivery Date
- Item
- Item Number
- Order Details (Order date, Order number, Customer number and Dell Purchase ID)
- Order Status
- Order Summary
- Quantity
- Tracking Information
The progress bar at the top allows you to quickly view the status of your order.
The “Action” section at the right of the page provides you with useful links (contact Customer Support, Print this page, Change Billing Information, Manage notifications, View all Orders….) so that it is easier for you to manage your orders from start to finish.