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Dell Consumer Services and Support

Carry-In-Service is designed to give you peace of mind. Should your system develop a fault, Dell’s Carry-In-Service provides repair at the Dell authorized service provider’s location for the duration of the service period. You will just have to drop off your system at a designated drop off point and then collect it back from the same place. Standard service hours are local business hours, available 5 days per week, excluding local national holidays. Once the supported product has been repaired, the Dell authorized service provider’s will contact customer to make arrangements to retrieve it. Repair service level agreements may vary by city.

Find your nearest Dell Carry-In-Service provider

You can check the status of your warranty on Dell's Support page. If you want you can upgrade this Carry-in-Service warranty to NBD with International warranty. For more info please contact your Dell’s Carry in Service Provider.

Dell Carry-In-Service DOES NOT cover international warranty: The International warranty within NBD provides service and support for a customer’s Dell notebook computer while travelling outside of the country in which it was purchased.

The features of your service also include:

Comprehensive Online Support

Find out more about our free comprehensive online assistance at Dell.co.za/Support. Most support questions can be answered with this on-line problem-diagnosis tools and information resources, such as:

  • Access to much of the same reference material used by Dell technicians in 12 languages and to frequently asked questions (FAQs)
  • Information on your individual system, can be accessed with your system tag number
  • Drivers, utilities and registration for update notification

Should the system develop a fault, Dell can place a service technician at the customer’s location after completion of telephone-based troubleshooting process.

The features of your service also include:

24/7 Comprehensive Online Support
Dell offers comprehensive free online assistance at //support.euro.dell.com. This includes email support. Most support questions can be answered with Dell online problem-diagnosis tools and information resources, such as:
  • Access to much of the same reference material used by Dell technicians in 12 languages and to frequently asked questions (FAQs)
  • Information on your individual system, can be accessed with your system tag number
  • Drivers, utilities and registration for update notification
  • Discussion group with other customers and Dell technical professionals

Telephone Technical Support
If customers have a problem with a Dell product and cannot resolve it using online support they should contact Dell’s technical support for problem diagnosis. This telephone support is a fast and efficient way for Dell to assess a problem and determine with each customer the best and fastest way to resolve this problem. This telephone support will always be provided free of charge. Telephone support and service is provided Monday-Friday during local business hours and excludes weekends and public national holidays. Calls to Dell's telephone technical support line are charged at local national rates. Telephone number for this Service and details on the opening hours are available by selecting the appropriate country and segment on this Web page: www.dell.com/contactdell.

International Service
The International Service Programme provides service and support for a customer’s Dell notebook computer while travelling outside of the country in which it was purchased. This service is only available in the Dell supported countries listed on this website. //www.dell.com/globaltagtransfer.
When a customer travels outside of their home country and experiences a problem, they can request international service in any country that supports their particular line of notebook. Service details and parts availability may vary between countries. Customers should be aware that depending on remoteness or accessibility of product location, international service may not be Next Business Day.
Prepare for the unexpected with Accidental Damage Service. We all know that accidents happen. It’s a fact of life. But when accidents happen to computers, productivity can grind to a halt. Meanwhile, unexpected costs for repair and replacement can mount quickly. But with Accidental Damage Service, you can prepare for the unexpected and keep your business running smoothly.

Coverage for everyday accidents and high-risk situations
Accidental Damage Service picks up where your standard warranty leaves off. Accidental damage due to liquid spills, electrical surges, unintentional breakage, drops, falls or other collisions, is covered by either repairing or replacing the system. In the event that one of your systems is accidentally damaged, you simply contact us directly. 

After the cause and extend of the damage has been identified by one of our technicians Dell provides the repair or replacement services needed.

Key benefits include:
  • Improved Cost Control — We help you minimize out-of-pocket expenses to repair unexpected damage.
  • "Above-and-Beyond" Coverage — With this separate service agreement, which picks up where the standard limited warranty leaves off, you receive parts and labor services for most types of accidental damage, even those sustained in high-risk environments.
  • Ease of Use — You deal directly with Dell, and there are no additional fees or surcharges.
  • Flexible Contract Lengths — Coverage is available in one to five-year terms.

Speak to your local reseller to get more information on this product.