Hardware Support Service PlansGold Enterprise Service Plan
This includes three years of four-hour on-site service, software support, a dedicated technical account manager to organize and actively manage resolution of critical incidents, and access to our state-of-the-art Enterprise Command Center (ECC), which provides real-time tracking of incidents, technicians and service parts.Silver Enterprise Service Plan
This includes three years of same-day on-site service plus advanced software support and access to our state-of-the-art Enterprise Command Center, which provides real-time tracking of incidents, technicians and service parts.Basic Enterprise Service Plan
This includes three years of hardware phone support and next-business-day on-site service.
Take Your Support to the Next Level
Platinum Plus Enterprise Support
Dell's most comprehensive level of premium support for storage systems combines rapid response and resolution for critical issues with customized account planning and reporting to proactively help improve uptime. With Platinum Plus, you receive direct access to the Enterprise Command Center and a designated Platinum technical account manager and can enjoy the benefits of these two new innovative features:
- Operations Performance Benchmarking — Innovative management tools and processes, providing customers with unprecedented visibility into their IT operations and a mechanism for continuous improvement
- ECC Real-time Tracking Window — A real-time Web-based tool that allows customers to track the real-time position and status of every open incident they are experiencing around the world, without picking up the phone
Additional Service Offerings
Comprehensive Storage Training and Certification
Through comprehensive storage training courses, Dell provides expertise in implementing Dell storage into an existing IT infrastructure.If you are interested in validating or maintaining your skill sets for company compliance, the Dell Certified Network Storage Networking Professional Certification path is available.
Backup and Recovery
To sustain the continued operation of your storage solution, you should engineer availability, security and reliability into every process from the outset. Dell can provide backup and recovery solutions that help ensure adequate procedures are in place to minimize or avoid data loss.
Our storage experts analyze existing infrastructure, operational practices and technical readiness to develop a roadmap for conducting a storage consolidation. They will also develop a detailed consolidation deployment plan as well as a validated and refined solution design.