Based on a Principled Technologies report, “Diagnose and resolve a hard drive issue in less time with Dell ProSupport Plus” May 2020. Testing commissioned by Dell, conducted in the United States.  Actual results may vary. Full report: http://facts.pt/ddv0ne9. SupportAssist must be activated through ProSupport or ProSupport Plus to realize proactive or predictive alerts or benefits. SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans, solid state drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives, batteries and fans. SupportAssist not available on Linux, Windows RT, Ubuntu or Chrome based products