Unlock the value in every PC: How to maximize platform innovations for every user

At Dell Technologies Forum, George Murphy, Sales Development Manager for Intel and Dell in Northern Europe, showed how modern commercial PC platforms deliver security, remote management, and AI power that stand up to real‑world conditions and produce measurable gains.

The threat landscape has hardened. Ransomware adapts software detection, artificial intelligence opens new attack surfaces, and data flows across cloud and on‑premises data centers. At the same time, the demand of hybrid work are growing, with IT expected to manage more devices with fewer resources.

This makes human error a constant risk, and the platform must compensate with built‑in safeguards. According to the figures presented, the average cost of a data breach is $4.88 million, 70 percent of executives say device quality must improve to succeed with hybrid work, and by the end of 2026, 100 percent of enterprise PC purchases will be AI PCs.

When choices are also influenced by application compatibility and Windows 10 reaching end of life, this forces a more robust and predictable client strategy.

“People are often the biggest risk because they make mistakes; that’s why the platform must compensate with built‑in security and manageability,” says Murphy.

Remote management that saves the day: vPro in practice

As “Blue Screen Friday” demonstrated, a single event can incapacitate hundreds of thousands of devices at once. In such situations, Intel vPro stands out with management capabilities that work even when the device is powered off or the operating system is unavailable.

IT can power machines remotely, adjust the BIOS, open KVM for troubleshooting, wipe drives, provision via USB, and roll back changes without dispatching technicians. Murphy notes that a U.S. airline avoided delays because its entire PC fleet could be restored remotely.

“What happens if all your PCs go down? With vPro you can sign in and fix the problem in hours, not days,” he emphasizes.

For Dell customers this is integrated even more tightly. Dell Command | Intel vPro Out of Band extends the Dell Client Command Suite with precisely these capabilities, even when the PC is out of reach. Activation has been simplified from 24 to 6 steps, requires no server infrastructure, and can be delivered fully hosted through Intel vPro Fleet Services or via Intel Endpoint Cloud Services.

Management is available directly from Intel or integrated into Microsoft Intune with simple sign‑on at no additional cost, and the ecosystem includes partners such as Omnissa, Ivanti, and CrowdStrike.

“If you have vPro, use it. You can enable the features in minutes, and they’re already included in the platform,” Murphy urged.

AI PC in everyday work: CPU as sprinter, NPU as marathoner

A good AI PC starts with a good PC, but it stands out by combining three processing engines that work together. The CPU ensures snappy responsiveness, the GPU handles the heaviest, high‑throughput tasks, and the NPU takes on sustained AI workloads with low power consumption.

When tasks like background blur in video meetings, automatic lighting, real‑time captions, and certain security scans are shifted to the NPU, both the CPU and GPU are freed up while battery life is extended.

The ecosystem around AI PCs is extensive, with more than 200 software vendors, over 500 AI features, 1,500 developer kits, and a developer community of more than 15,000 already building for and optimizing on Dell Pro notebooks with Intel Core Ultra and vPro.

“Missing use cases? Visit Intel’s AI Business Showcase and turn on the AI features—they’re ready now,” says Murphy.

Experiences users feel: battery, connectivity, and reliability

For end users, it all comes down to time to value. The platform exceeds Microsoft’s Secured‑core requirements, is broadly validated for application compatibility, and reduces help desk load through faster resolution of hardware‑adjacent issues.

The Dell Pro family delivers class‑leading battery life, up to 18 to 21 hours depending on model and configuration—from Pro 13 Plus and Pro 14 Plus to Pro 13 Premium and Pro 14 Premium.

With Wi‑Fi 7, wireless performance is moving toward significantly higher peak speeds than are typical in enterprise networks running older standards, resulting in faster connectivity, lower latency, and a more stable experience for employees switching among home, office, and travel. Stability also comes from broad validation across applications and drivers, enabling predictable operation at scale.

The refresh window: from Windows 10 to a manageable AI fleet

The end of Windows 10 support combined with an aging device base creates a rare refresh window. Measurements on modern office workflows indicate roughly 20 percent higher productivity compared with three‑year‑old PCs, noticeably better battery life depending on configuration, and up to 120 platform AI inference operations per second for AI workloads in the latest generation.

Dell’s 2025 Pro portfolio spans thin‑and‑light laptops to performance notebooks, desktops, and workstations on dedicated business platforms built on Intel vPro, and includes Intel Core Ultra 200V, 200U, 200H, 200HX, and 200S.

For IT, this means more than faster machines. It’s about standardizing on a platform that delivers unified management, data‑driven insights, rapid incident response, and a clear path to building your own secure assistants trained on your company’s data and processes for customer support, IT help desk, sales, and HR.

IT leaders often ask when they should bet on something new. George Murphy’s message points to a different, more urgent question: When your next incident occurs, will your PC fleet already be prepared to handle it remotely—while users get faster workflows, longer battery life, and security that’s always on?