Dell XPS 12 (9Q33) Portable System Unable to Wake From Sleep

Dell XPS 12 (9Q33) Portable System Unable to Wake From Sleep



XPS 12 9Q33 Unable To Wake From Sleep

Dell has received reports of XPS 12 (9Q33) systems failing to wake from sleep mode.


Resolution: Flash the BIOS

Dell Has released a Basic Input/Output System (BIOS) revision to resolve this issue (Revision A02 or greater). Dell XPS 9Q33 BIOS / Drivers

Installation of this BIOS flash is a confirmed resolution for this issue. Installation instructions for the BIOS flash are listed below:

BIOS Update Executable for Windows/DOS Download
  1. Click Download File to download the file.
  2. When the File Download window appears, click Save to save the file to your hard drive.
Run the BIOS update utility from Windows environment
  1. Browse to the location where you downloaded the file and double-click the new file.
  2. Windows System will auto restart and update BIOS while system startup screen.
  3. After BIOS update finished, system will auto reboot to take effect.
Run the BIOS update utility from DOS environment if Legacy Boot Mode(Non-Windows users)
  1. Copy the downloaded file to a bootable DOS USB key.
  2. Power on the system, then Press F12 key and Select "USB Storage Device" and Boot to DOS prompt.
  3. Run the file by typing copied file name where the executable is located.
  4. DOS System will auto restart and update BIOS while system startup screen.
  5. After BIOS update finished, system will auto reboot to take effect.
Run the BIOS update utility from DOS environment if UEFI Boot Mode (Non-Windows users)
  1. Copy the downloaded file to a bootable DOS USB key.
  2. Power on the system, then go to BIOS Setup by pressing F2 and go to "Boot > Boot List Option"
  3. Change 'UEFI' to 'Legacy' of Boot List Option
  4. Go to "Exit > Exit Save Changes" and reboot system.
  5. Press F12, then Select "USB Storage Device" and Boot to DOS prompt.
  6. Run the file by typing copied file name where the executable is located.
  7. DOS System will auto restart and update BIOS while system startup screen.
  8. After BIOS update finished, system will auto reboot.
  9. Go to BIOS Setup by pressing pressing F2 and go to "Boot > Boot List Option"
  10. Change 'Legacy' to "WEFI" Boot Option
  11. Go to "Exit > Exit Save Changes" and reboot system





Article ID: SLN152118

Last Date Modified: 09/14/2019 02:41 AM


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