How to clear Single Bit Error (SBE) logging

How to clear Single Bit Error (SBE) logging

This article describes how to clear Single Bit Error (SBE) logging

Table of Contents:

  1. Overview
  2. Method 1
  3. Method 2

1. Overview

If the Single Bit Error (SBE) log is full, you can use these methods to clear it out.

These methods can be used during and after troubleshooting. Using it during troubleshooting allows you to capture new errors.

NOTE: Clearing the ESM and alert logs alone does not re-enable the error count.

2. Method 1

The command to clear the error count is dcicfg32 command=clearmemfailures

Depending on the version of OpenManage that is installed you may find dcicfg32 in a variety of locations.

  1. Open a cmd prompt to the root of c:
  2. Type dir /s dcicfg32.exe to locate the utility.
  3. Go to that directory and run dcicfg32 command=clearmemfailures

In some versions of Open Manage, this is located at c:\program files\dell\openmanage\omsa\bin\. In others, it is located at c:\program files\dell\sysmgt\omsa\bin\.

Another command that can be used, using mpmemory, is mpmemory -ptech -tlogclr.

NOTE: This requires you boot to mpmemory utility and does not work on 6650 systems. (See Article 608490)

3. Method 2

Another method is using the OpenManage Server Administrator Live CD.

1. Boot to the OM Live CD

2. Login to Linux

3. Clear the System Event Log (SEL) in Server Administrator

4. Right click the desktop and select Open Terminal from the list

5. Type dcicfg32 command=clearmemfailures

6. Press <Enter>

a. If you get an error at this point about the "command not found" then the path is not valid. You will need to type in an additional command to change directory to the Open Manage folder

i. Type cd /opt/dell/srvadmin/omsa/bin

ii. Press <Enter>

b. Type ./dcicfg32 command=clearmemfailures

c. Press <Enter>

7. Type exit

8. Press <Enter>

9. Check to make sure error is gone in Server Administrator

If the SBE is actual, it will return within a very short time.

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN155720

Last Date Modified: 10/15/2014 01:57 PM

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