Alienware Systems: Optical Drive not reading discs or ejecting the discs

Alienware Systems: Optical Drive not reading discs or ejecting the discs



Alienware Systems:
Optical Drive does not Read or Ejects Discs


Supported Systems:

All Alienware Systems with an Internal Optical Drive

Run an On-Line Diagnostic on your DVD/Blu-Ray Drive

If the diagnostic does not return any errors you may try the steps on the following video:

Video: Troubleshooting Your Optical Drive With Alienware Quick Fix (English Only)

Step by Step Instructions (Click on each step for details)

Warning: Altering Windows registry may result in complete corruption of the operating system. Back up your data before performing the following steps and read carefully through the instructions provided below.
  1. Launch the Run applet
    • Press the + R keys at the same time
  2. Type regedit
  3. In the navigation pane, locate and then click the following registry folder:

    HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/Class/{4D36E965-E325-11CE-BFC1-08002BE10318}

  4. In the right pane, Right Click Upper Filters and the click Delete
  5. Repeat the same with steps to find and delete Lower Filters

    Important: If you do not see one or both options you can proceed without making any changes

  1. Access the Device Manager

    Windows 7

    • Click the button
    • Right Click Computer
    • Click Manage
    • Click Device Manager

    Windows 8/8.1/10

    • Right Click on the lower left hand corner of the screen
    • Click Device Manager
  2. Double Click DVD/CD-ROM drives
  3. Right Click on the drive and click Uninstall
  4. Restart the system

Other Troubleshooting

Eject button not working on the Alienware Area-51 and X51 Systems

The Alienware Area-51 and the X51 system require an additional driver for the eject button to work properly.

You can download the driver from our Drivers Page

Some media not playing

In case you are not able to read a specific type of media or burn specific media types you must confirm the following:

  1. You have the right optical drive: All Alienware system that have an internal optical disc drive should be capable of burning DVD and CD media. Some models may be able to read and even write Blu-Ray media.

    To know your exact drive model check your invoice or visit our Support Site.

  2. You have the required software to play your media.

    While Windows natively supports playback and recording of some media, you may need specialized software to watch specific discs like Blu-Ray or 3D Content

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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN129819

Last Date Modified: 09/14/2019 01:00 AM


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