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Paper jam 201.xx errors on Dell 2350d and 2350dn laser printers

Summary: Troubleshooting and resolving paper jam 201.xx errors on Dell 2350d and 2350dn laser printers.

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Article Content


Symptoms

Article Summary: How to troubleshoot paper jam 201.xx errors on Dell 2350d and 2350dn laser printers.

Table of Contents:
  1. Check if an error occurs on Power-on Self-Test (POST)
  2. Check that the media is supported and correctly loaded
  3. Test from all available sources
  4. Test with the rear door open
  5. Check the input sensor
  6. Check the exit sensor
  7. Check the narrow media/standard bin full sensor

 
1.   

 Check if an error occurs on Power-on Self-Test (POST) 

   
 
  1. Switch the printer off.
  2. Remove the data cables (USB, Ethernet, Parallel).
  3. Clear any scraps of paper from the paper path.

To clear the paper path:
  1. Remove the paper tray.
  2. Remove any creased or damaged paper from the tray.
  3. Clear any scraps of paper from the pickup area.

    SLN288640_en_US__11389085799490.2330_PATH_1
     
  4. Lower the blue plastic duplex tray, clear any paper.

    SLN288640_en_US__21389085808443.2330_PATH_2
     
  5. Open the Multipurpose Feeder (MPF) cover, clear any paper.

    SLN288640_en_US__31389085820287.2330_PATH_3
     
  6. Open the front cover, remove the toner and drum.

    SLN288640_en_US__41389085831006.2330_PATH_4
     
  7. Lift the blue plastic flap, clear any paper.

    SLN288640_en_US__51389085846444.2330_PATH_5
     
  8. Open the rear door, clear any paper.

    SLN288640_en_US__61389085859647.2330_PATH_6
     

With the data cable still unplugged, switch the power back on.

If the printer gives the paper jam error before any printing is attempted, go to Section 5: Check the input sensor.

If the printer completes POST successfully, but gives a paper jam error when attempting to print, continue to Section 2: Check that the media is supported and correctly loaded.

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2.   

 Check that the media is supported and correctly loaded 

   

Check that the print media is supported and correctly loaded.

Pay close attention to the width and length guides in the tray, ensure they are undamaged and correctly adjusted.

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3.   

 Test from all available sources 

   

Test the printer from all available paper sources.

If the paper jams from all sources continue to Section 4: Test with the rear door open.

If the jam occurs from only one source clean, invert or replace the feed rollers.

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4.   

 Test with the rear door open 

   

Open the rear door and print to test.

If the paper feeds normally with the back door open, check the rear plastics and exit rollers for damage or scraps of paper.

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5.   

 Check the input sensor 

   

If the input sensor is stuck or damaged, paper jams occur.

To check and test the input sensor:
  1. Switch the printer off.
  2. Press and hold the Left Arrow and Tick/Select keys on the operator panel.
  3. With the keys still held down switch the power back on.
  4. Keep holding the keys until the screen displays the Diag Menu. Press the Right Arrow until Base Sensor Test is displayed, press Tick/Select.
  5. Select Input.
  6. If the sensor is working correctly and no paper is stuck in the machine the screen should display Value opened.
  7. Open the front cover, remove the toner and imaging drum.
  8. Locate the input sensor.

    SLN288640_en_US__71389024344898.2330_INPUT_SENSOR_1
     
  9. Push the input sensor down.

    SLN288640_en_US__81389024361868.2330_INPUT_SENSOR_2

    The message on the screen should change to Value closed.
  10. Release the input sensor. The sensor should spring back-up, and the screen should return to Value opened.

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6.   

 Check the exit sensor 

   

If the exit sensor is stuck or damaged, paper jams occur.

To check and test the exit sensor:
  1. Switch the printer off.
  2. Press and hold the Left Arrow and Tick/Select keys on the operator panel.
  3. With the keys still held down, switch the power back on.
  4. Keep holding the keys until the screen displays the Diag Menu.
  5. Press the Right Arrow until Base Sensor Test is displayed, press Tick/Select.
  6. Select Output.
  7. If the sensor is working correctly and no paper is stuck in the machine the screen should display Value opened.
  8. Open the rear cover, locate the exit sensor.

    SLN288640_en_US__91389098521352.2330_EXIT_SENSOR_1

    Detail of exit sensor.

    SLN288640_en_US__101389098621539.2330_EXIT_SENSOR_2
     
  9. Push the exit sensor down.

    SLN288640_en_US__111389098634617.2330_EXIT_SENSOR_3

    The message on the screen should change to Value closed.
  10. Release the exit sensor. The sensor should spring back-up, and the screen should return to Value opened.

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7.   

 Check the narrow media/standard bin full sensor 

   

If the narrow media/output bin full sensor is stuck or damaged, paper jams may occur.

The same physical sensor functions as both an output bin full sensor and a narrow media sensor.

Location of sensor

SLN288640_en_US__121389101733722.2330_STD_BIN_1

Detail of the sensor.

SLN288640_en_US__131389101751769.2330_STD_BIN_2

To check and test the narrow media/output bin full sensor:
  1. Switch the printer off.
  2. Press and hold the Left Arrow and Tick/Select keys on the operator panel.
  3. With the keys still held down switch the power back on.
  4. Keep holding the keys until the screen displays the Diag Menu.
  5. Press the Right Arrow until Base Sensor Test is displayed, press Tick/Select.
  6. Select Narrow Media.
  7. If the sensor is working correctly and no paper is stuck in the machine the screen should display Narrow.
  8. Lift the sensor flag.

    SLN288640_en_US__141389101772722.2330_STD_BIN_3

    The message on the screen should change to Wide.
  9. Release the sensor flag. The flag should fall back down, and the screen should return to Narrow.
  10. Press the Back button.
  11. Select Standard Bin.
  12. If the sensor is working correctly and the output bin is not full, the screen should display Bin Empty.
  13. Lift the sensor flag. The message on screen should change to Bin Full.
  14. Release the sensor flag. The flag should fall back down, and the screen should return to Bin Empty.

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Cause

See above

Resolution

See above

Article Properties


Affected Product

Dell 2350d/dn Mono Laser Printer

Last Published Date

19 Feb 2024

Version

7

Article Type

Solution