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Creased, torn or wrinkled paper on Dell 2350d and 2350dn laser printers

Summary: Steps to diagnose a Print Quality issue with damaged paper on Dell 2350d and 2350dn laser printers.

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Article Content


Symptoms

Article Summary: How to troubleshoot creased, torn or wrinkled paper on Dell 2350d and 2350dn laser printers

Example of creased, torn or damaged paper:

SLN288958_en_US__11389617992832.ALL_PQI_15


Table of Contents:
  1. Check media is compatible and media type is correctly set
  2. Check media is correctly loaded
  3. Clean, invert or replace the feed rollers
  4. Test using another paper tray

 
1.   

 Check media is compatible and media type is correctly set 

   

Incompatible print media may cause print quality issues. Check the print media guidelines for information on supported media types.

Ensure the media type is correctly set on the printer front panel and in the print driver.

To set the media type on the printer front panel:
  1. Press the Menu button.
  2. Press the Right Arrow until Paper Menu appears.
  3. Press Select.
  4. Press the Right Arrow until Size/Type appears then press Select.
  5. Select Source is displayed.
  6. Press the Right Arrow until the correct source (Tray 1, Tray 2, MPF) appears then press Select.
  7. Size is displayed below the source name.
  8. Press the Right Arrow until Type appears then press Select.
  9. Press the Right Arrow until the correct type (Plain, Label, Envelope) appears then press Select.
  10. Submitting Changes is displayed.

To set the media type in the print driver:
  1. Open the printing preferences dialogue on your PC.
  2. Select the tab marked Paper.
  3. Check the Paper type setting matches the media physically present and set from the front panel.

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2.   

 Check media is correctly loaded 

   

Check that the print media is correctly loaded in the tray or MPF.

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3.   

 Clean, invert or replace the feed rollers 

   
  1. Switch the printer off.
  2. Remove the paper tray.
  3. Turn the printer on to its side.

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  4. Open the blue plastic duplex tray to expose the pickup assembly. If the duplex tray is opened to 90° it will come loose from its mounting points. Only open the tray as far as is shown.

    SLN288958_en_US__31389022293946.2330_TYRES_2
     
  5. Pass the pickup arm through the opening in the duplex tray.

    SLN288958_en_US__41389022333994.2330_TYRES_3
     
  6. Peel the rubber tyres off the pickup assembly wheels.

    SLN288958_en_US__51389022348620.2330_TYRES_4
     
  7. Thoroughly clean and dry the tyres before refitting them to the pickup assembly.
  8. If paper feed issues persist after cleaning fit new or known good tyres if available. If no new or known good parts are available turn the tyres inside out to expose a fresh surface to the paper.

    SLN288958_en_US__61389022384355.2330_TYRES_5
     

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4.   

 Test using another paper tray  

   

If the issue occurs from tray 1 or 2, and another paper tray you know works correctly is available, fit this to the printer to test.

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SLN288958_en_US__7Printer Support
More information can be found in the User Guide for your model printer, or visit our Printer Support site for additional information, troubleshooting articles and videos.  

Purchase Toner and other Dell Laser Printer Supplies

Dell Recycling
 
SLN288958_en_US__8icon It is recommended that only Dell Branded toner, drums, transfer rollers or other consumables are used in our laser printers. Dell cannot guarantee compatibility or the print quality of any 3rd party consumables.

Cause

See above

Resolution

See above

Article Properties


Affected Product

Dell 2350d/dn Mono Laser Printer

Last Published Date

19 Feb 2024

Version

6

Article Type

Solution