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Article Number: 000135237


914.00 and 914.01 errors on Dell 2350d and 2350dn laser printers

Summary: This article describes how to troubleshoot 914.00 and 914.01 errors on Dell 2350d and 2350dn laser printers

Article Content


Symptoms


This article describes how to troubleshoot 914.00 and 914.01 errors on Dell 2350d and 2350dn laser printers



NOTE: These error codes relate to the motor driving the paper pickup assembly.
 

Check the operating environment


Using the printer in an unsuitable environment may cause these errors to occur.

Only operate the printer in an environment which has:
  • Temperature of 16 to 32°C (60 to 90°F)
  • Humidity of 8 to 80%
  • Altitude of 0 to 2500M (8,200 feet)
 

Check the pickup assembly

To check the pickup assembly:

  1. Switch the printer off.
  2. Remove the paper tray.
  3. Turn the printer on to its side.
  4. Open the blue plastic duplex tray to expose the pickup assembly. If the duplex tray is opened to 90° it will come loose from its mounting points. 
    NOTE: If the tray becomes detached follow this article to reseat it.
  5. Pass the pickup arm through the opening in the duplex tray.
  6. Check the pickup assembly for damage or any foreign objects.
  7. Remove any foreign objects or replace any damaged parts and reassemble.
 

Article Properties


Affected Product

Dell 2350d/dn Mono Laser Printer

Last Published Date

21 Feb 2021

Version

4

Article Type

Solution