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Article Number: 000130331


Excess noise on Dell 2350d and 2350dn laser printers

Summary: Troubleshooting excess noise issues on Dell 2350d and 2350dn laser printers.

Article Content


Symptoms


Follow the steps below to troubleshoot excess noise on Dell 2350d and 2350dn laser printers.


Table of Contents:

  1. Clicking noise when feeding paper
  2. Grinding or squeaking noise

Clicking noise when feeding paper

Clicking sounds when printing are usually caused by incorrectly adjusted paper tray guides or worn/contaminated pickup rollers.

To adjust the paper tray guides:

  1. Remove the paper tray.

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  2. If legal or folio sized paper is being loaded the paper tray must be adjusted to accommodate the larger sheets.
    • Press down on the latch at the rear of the tray.
    • Expand the tray until the extender locks in place.

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  3. Move the rear paper guide to the back of the tray.

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  4. Flex the paper stack back and forth. Straighten the edges on a level surface.

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  5. Load the paper with the side to be printed facing down.
  6. Ensure the paper is below the maximum fill line on the side paper guides.

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  7. Slide the two side guides and the rear guide until they rest gently against the edges of the paper stack.

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  8. Replace the paper tray.

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  9. Extend the paper support on the output bin.

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To clean, invert or replace the feed rollers:

  1. Switch the printer off.
  2. Remove the paper tray.
  3. Turn the printer on to its side.

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  4. Open the blue plastic duplex tray to expose the pickup assembly. If the duplex tray is opened to 90° it will come loose from its mounting points. Only open the tray as far as is shown.

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    If the tray becomes detached follow the steps outlined in the following Dell Knowledge Base Article to resolve: Reseat the duplex tray on Dell 2350d and 2350dn laser printers.
  5. Pass the pickup arm through the opening in the duplex tray.

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  6. Peel the rubber tyres off the pickup assembly wheels.

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  7. Thoroughly clean and dry the tyres before refitting them to the pickup assembly.
  8. If paper feed issues persist after cleaning fit new or known good tyres if available. If no new or known good parts are available turn the tyres inside out to expose a fresh surface to the paper.

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Grinding or squeaking noise

Please clear the paper path fully.  Refer to your User Guide for steps

If possible, follow the steps in the following Dell Knowledge Base Article: How to Replace the Toner Cartridge on the 2350d / 2350dn Dell Laser Printers and Replace the imaging drum on Dell 2350d and 2350dn laser printers. Ensure the replacements are either new or parts you know work correctly.

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SLN289045_en_US__14Printer Support
More information can be found in the User Guide for your model printer, or visit our Printer Support site for additional information, troubleshooting articles and videos.  

Purchase Toner and other Dell Laser Printer Supplies

Dell Recycling
 
SLN289045_en_US__15icon It is recommended that only Dell Branded toner, drums, transfer rollers or other consumables are used in our laser printers. Dell cannot guarantee compatibility or the print quality of any 3rd party consumables.

Article Properties


Affected Product

Dell 2350d/dn Mono Laser Printer

Last Published Date

21 Feb 2021

Version

4

Article Type

Solution