How-To Dell Server: Support Tutorials and Diagnostic Tools

This page explains how to perform support operations on Dell PowerEdge servers. It includes where to find and use the diagnostic tools for Dell Servers. If needed the restart and reset procedures are detailed. If possible, before engaging in any resolution, it is advised to update the faulty component. For more information, read the article Update Server Firmware for Optimal Performances.

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Accelerate Support Resolution, and generate system logs

Generate Logs

• How to export a SupportAssist Log Collection from the iDRAC?

Use a Support Live Image to access a temporary operating system (Live CD).
Using the Support Live Image (SLI) is recommended when there is a problem with the Operating System. For example, if the server does not boot on the operating system, this is a good way to check that the hardware is working fine. It can also be used to install an update that cannot be done directly from the operating system.
How to download and run the Support Live Image on a Dell PowerEdge?
 

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Start Server Troubleshooting

Basic and advanced troubleshooting methods
How can I Reset or Restart my Dell Server?
How to boot into the BIOS or the Lifecycle Controller
How to reset the BIOS on a Dell PowerEdge Server?
Dell PowerEdge: Troubleshooting a Server that does not start (No Power, No POST, No Boot and No Video)
How to check if server hardware is working properly with embedded diagnostics?
How to gather logs for advanced troubleshooting?

 

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Dell eSupport Features

How to identify the generation of a Server?
How to contact Dell Support and open an Online Case for my Dell PowerEdge Server?
How to identify the PPID (Piece Part Identification) on Dell parts?
Get started, and browse to Dell.com/myaccount

If the warranty of the server has expired, available support solutions are listed in this article.
More parts can be ordered to repair or upgrade the server.

Simulators for iDRAC, CMC, and LifeCycle Controller are provided in this article.