Scanner ADF Jams on Dell Multifunction Laser Printers

Table of Contents:

1. Scanner ADF Jams on Dell Multifunction Laser Printers

1. Scanner ADF Jams on Dell Multifunction Laser Printers

You may see paper jams and miss feed errors when using the ADF (Automatic Document Feeder). These errors can generally be solved with simple troubleshooting. Use the following steps to resolve these errors.

Note: This article covers the troubleshooting steps for multiple models with multifunction Dell Laser Printers.

Paper not being picked by the ADF

1. Ensure that the ADF tray has not been overfilled with original documents. The ADF tray guides will show the maximum limit of paper that can be placed for proper operation.
2. Inspect the pick roller by opening the ADF cover. The roller should be clean and free of paper dust or other contaminants.
   Note: If contaminants are found, the roller can be cleaned with fresh water on a microfiber towel.
3. Inspect the pressure pad. This is found under the pick roller when the ADF cover is closed. The pad should also be free of paper dust and contaminants.
   Note: If contaminants are found, the roller can be cleaned with fresh water on a microfiber towel.

Paper stuck in path

1. Carefully and slowly remove the paper in the direction of normal paper travel.
2. Inspect the lead edge of the paper for crumples or damages.
3. If damages are found, the area of damage on the paper will help pinpoint where in the path the obstruction may be.
4. Inspect the path in this area for obstructions like staples, paper clips, paper debris, or other contaminants that could cause a stop of the paper travel.
5. If found, carefully remove the obstruction taking care of the rollers and sensors found in the area.

Note: It is recommended that only Dell Branded toner, drums, transfer rollers or other consumables are used in our laser printers.
Dell cannot guarantee compatibility or the print quality of any 3rd party consumables.

It is recommended that only Dell Branded toner, drums, transfer rollers or other consumables are used in our laser printers. Dell cannot guarantee compatibility or the print quality of any 3rd party consumables.