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Article Number: 000148092


Endpoint Encryption Errors

Summary: How to resolve issues with Symantec Endpoint Encryption Errors With Solid State Drives (SSD)

Article Content


Symptoms

 

 

Article Summary:

 

Symantec Endpoint Encryption Produces Errors With Solid State Drives (SSD)

 



Table of Contents:

1. Errors being reported with Symantec Endpoint Encryption with a Solid State Drive (SSD)

2. Update Endpoint Encryption


 

 

 

Problem

Errors being reported with Symantec Endpoint Encryption with a Solid State Drive (SSD)


Some users may report errors when attempting to use Symantec Endpoint Encryption with a Solid State Drive (SSD).  When attempting to encrypt the drive using AHCI mode, the system will produce an error, usually generating a 0x0000005 error code and failing to encrypt the drive.

 

This has only been replicated with Samsung and LiteOn SSDs.  Due to the nature of the failure, it is assumed to occur with all SSDs

 

 


 

 

 

Solution

Update Endpoint Encryption


Earlier versions Symantec Endpoint Encryption are only able to encrypt hard drives in ATA mode.  Since SSDs only function in AHCI mode, this error is produced when the software attempts to encrypt the SSD.  

 

Symantec Endpoint Encryption versions 8.2 and later have been updated to handle encryption in AHCI mode.  Updating Endpoint Encryption to the latest version should correct this issue.

 

 


 

 

 

 

 

Article Properties


Last Published Date

10 Apr 2021

Version

3

Article Type

Solution