General issues upgrading Dell devices to Windows 10

General issues upgrading Dell devices to Windows 10


Table of Contents:

  1. Upgrading encrypted hard drives to Windows 10
  2. Dell Backup and Recovery 1.8
  3. Cortana is not available in all regions
  4. Adobe Flash Player not installed in Windows 10
  5. Windows 10 Hello Facial Recognition feature does not work on most Dell computers
  6. Miracast users may encounter various issues in the Windows 10 operating system
  7. Intel Wireless Display (WIDI) users may encounter various issues in the Windows 10 operating system
  8. Some tested computers with 32-bit versions of Windows 7 or Windows 8.1 lose touchpad function after upgrade
  9. Upgrade support for devices with low free storage space
  10. Reinstalling Windows 10 after OS recovery on systems shipped with a previous version of Windows

This article discusses general issues with upgrading Dell devices to Windows 10.


Upgrading encrypted hard drives to Windows 10

If you use data encryption software (such as Dell Data Protection | Encryption) to encrypt your hard drive, Windows 10 upgrade will fail and tell you that your upgrade is being blocked due to the presence of a specific application. To resolve this issue, please consult the manufacturer of your encryption solutions as many have steps to transition to Windows 10 with their product in place. For Dell’s Dell Data Protection | Encryption product, refer to knowledge base article, "DDP | Enterprise Edition & Personal Edition for Windows Best Practices for Windows 10 Upgrade / Migration"


Dell Backup and Recovery 1.8

For users of Dell Backup and Recovery 1.7 or older, you will need to update to Dell Backup and Recovery 1.8 BEFORE you upgrade to Windows 10. For more information on Dell Backup and Recovery 1.8, refer to article Dell Backup and Recovery 1.8: Overview and Install.

Dell Backup and Recovery 1.8 requires an update after a successful upgrade to Windows 10. During the week after Windows 10 has been installed, Dell Backup and Recovery will download and install an over-the-air update that will allow it to work normally in Windows 10. No action is required by the user for this update to take effect.

For more information on this issue, refer to the Dell Backup and Recovery website.


Cortana is not available in all regions

For information on why Cortana is not available in all regions, refer to Dell Knowledge Base article, "Why isn't the Windows 10 Cortana application in my region or language?"


Adobe Flash Player not installed in Windows 10

After a successful upgrade to Windows 10, Adobe Flash Player may appear to not be installed. Microsoft Edge and Google Chrome both have Adobe Flash integrated into their application. If you use Mozilla Firefox, you may need to install the latest version of Adobe Flash Player from the Adobe website.


Windows 10 Hello Facial Recognition feature does not work on most Dell computers

Windows 10 Hello Facial Recognition feature requires an Intel RealSense or 3D Camera to support facial unlock features.

As of July 14, 2015 only 5 Dell systems are equipped with an Intel RealSense/3D camera.

  • Inspiron 2350
  • Inspiron 5457
  • Inspiron 5557
  • Inspiron 5459
  • Inspiron 7459

The only exception to this at this time is the Latitude 3470 and 3570’s which use an IR camera also seem to work.


Miracast users may encounter various issues in the Windows 10 operating system

For information on Miracast issues in Windows 10, refer to Dell Knowledge Base article, "Miracast users may encounter various issues in the Windows 10 operating system". (Note: English only)


Intel Wireless Display (WIDI) users may encounter various issues in the Windows 10 operating system

For information on WiDi issues in Windows 10, refer to Dell Knowledge Base article, "Intel Wireless Display (WIDI) users may encounter various issues in the Windows 10 operating system". (Note: English only)


Some tested computers with 32-bit versions of Windows 7 or Windows 8.1 lose touchpad function after upgrade

A small number of computer models tested by Dell for Windows 10 upgrade with 32-bit operating systems will lose the function of their touchpad after upgrade. Refer to Dell Knowledge Base article, "Select Dell systems will not support the 32-bit version of the Windows 10 upgrade". (Note: English only)


Upgrade support for devices with low free storage space

Some devices with smaller hard drives (32GB or less) or hard drives with low free disk space may receive an error during the Windows 10 upgrade. For more information, refer to Dell Knowledge Base article, ""Windows needs more space" error during upgrade to Windows 10." (Note: English only)


Reinstalling Windows 10 after OS recovery on systems shipped with a previous version of Windows

If you need to reinstall Windows 10, and your computer was upgraded to Windows 10 from Windows 7 or Windows 8.1, you will need to reinstall the original operating system and then upgrad to Windows 10 again.

To get backup media for your original operating system, refer to our Media Backup page.

For instructions on upgrading to Windows 10 from a previous operating system, refer to our Windows 10 upgrade walkthrough.





Article ID: SLN297953

Last Date Modified: 07/31/2018 09:09 AM


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