How to install OpenManage Server Administrator (OMSA) on VMware to collect logs

How to install OpenManage Server Administrator (OMSA) on VMware to collect logs

This article describes the installation process of OpenManage Server Administrator VIB (OMSA) on VMware ESXi 5.x and/or VMware ESXi 6.x.

Table of Contents

  1. Download Dell OpenManage Server Administrator vSphere Installation Bundle (VIB)
  2. Upload VIB to Datastore
  3. Enable SSH
  4. VIB Installation
  5. Rebooting the Host
  6. OMSA Download and Installation for Windows (Optional)
  7. Collecting logs with SupportAssist Enterprise

1. Download Dell OpenManage Server Administrator vSphere Installation Bundle (VIB)

Download Dell OpenManage Server Administrator vSphere Installation Bundle (VIB) according to your ESXi version:

VIB for ESXi Version OMSA Version
VMware ESXi 6.7 OMSA 9.2
VMware ESXi 6.5 OMSA 9.1
VMware ESXi 6.0 OMSA 9.1
VMware ESXi 5.5 OMSA 8.4
VMware ESXi 5.1 OMSA 8.4
VMware ESXi 5.0 OMSA 7.4
VMware ESXi 4.1 OMSA 7.4
VMware ESXi 4.0 OMSA 7.3
VMware ESXi 3.5 Not Available

2. Upload VIB to Datastore

  1. Select the Host
  2. Then click on the Storage
  3. In the Storage panel, highlight the desired Datastore
  4. Click on Data Store Browser

  1. On Datastore Browser, click Upload icon and then Upload File

Take note of the file name and path as will be required later to complete the install.

​​Fig.2: Upload File

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3. Enable SSH

  1. Select the host
  2. In Actions drop down, select Enable SSH

Disable SSH after installed.

Fig.3: Enable SSH

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4. VIB Installation (e.g. OMSA 8.5)

  1. Access the host with root user using the SSH Console in the actions drop down or programs like Putty (or any SSH client tool)
  1. Install the VIB with the command line below:
Please check the correct path according to your installation package

esxcli software vib install -v /vmfs/volumes/[datastore_name]/cross_dell-openmanage-esxi_9.2.0.ESXi670-3212.vib

If you have extracted and are using the offline bundle please use below command.

esxcli software vib install -d /vmfs/volumes/[datastore_name]/

On some installation like ESXi 5.1, the ZIP file must be located in /var/log/vmware

If the installation succeeds, the below screen will be displayed:

Fig.6: Installation result

You can now disable SSH.
The host needs to be rebooted in order to complete the installation .

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5. Rebooting the Host

Enter Maintenance Mode if required.
  1. On the host right click and select reboot.

    Fig.7: Enter Maintenance Mode / Reboot system

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6. OMSA Download and Installation for Windows (Optional)

The links below provide the OpenManage version for the host.
Select the link according to the system's architecture.

Please navigate to and select your model to download the latest OpenManage Server Administrator version in the Driver & Download tab.
  1. After the installation, open the OpenManage Server Administrator shortcut on the desktop

    Fig.8: OMSA icon on Desktop

  2. Provide the IP address of the ESXi host, user (root) and password. Make sure the option "Ignore certificate warnings" was checked.

    Fig.9: Enter IP address and credentials

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7. Collect logs with SupportAssist Enterprise

Once the VIB has been installed on the VMware server, the log collection can be started from the SupportAssist Enterprise console.
The console needs to be installed on a different server. A virtual machine can be used for this.

One the console is installed, the next step is to discover and add the server in the SAE console. Once this is done, the button "Start SupportAssist Collection" will be available for use.
For more information step by step articles are available

Install and gather logs on Windows systems with SupportAssist Enterprise - HOW11858
Install and gather logs on Linux systems with SupportAssist Enterprise - HOW11927

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Article ID: HOW10613

Last Date Modified: 03/07/2019 09:37 AM

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