General Troubleshooting CRC Errors during with Symantac's® Backup Exec®

General Troubleshooting CRC Errors during with Symantac's® Backup Exec®

Article Summary: This article provides information on how to troubleshooting CRC errors with Symantac's® Backup Exec®.

Table of Contents:
  1. Issue - Possible Items that can cause CRC Errors
  2. Solution - General Troubleshooting Steps

Issue 1.

Possible Items that can cause CRC Errors

The following list contains the most common reasons for this error:
  • Contaminated read/write heads of the tape device
  • Bad media as there may be hard read/write errors
  • Old or Invalid Tape driver
  • SCSI controller wide negotiation
  • SCSI controller transfer rate is too fast
  • SCSI controller synchronous negotiation enabled
  • Incorrect termination or bad cables (related to SCSI, SAS, Fibre)
  • Confirm that the tape drive is functioning properly
  • General SCSI problems
  • Tape Drive / Tape Library Firmware issue


General Troubleshooting Steps

The following link is from Symantec's® Support Site, and may change at anytime. If necessary, use a search engine to search for the appropriate article.
Use the following link found on Symantec's® Backup Exec® Knowledge base at

"Data error (cyclic redundancy check)" is reported in the Backup Exec® job log during a failed backup/verify operation.

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN131994

Last Date Modified: 07/11/2013 12:00 AM

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