PowerEdge Servers - FAQs

PowerEdge Servers - FAQs

Here you can find the answers to the most Frequently Asked Questions (FAQ) at Dell Technical Support for PowerEdge Servers. We provide you information about our services, best practices, and links to detailed descriptions of solutions and workarounds. Please use the form below to request any content.

Note: Dell is aware of the new side-channel analysis vulnerabilities known as Meltdown and Spectre affecting many modern microprocessors. We are working with Intel and others in the industry to address the issue. For more information, please refer to www.dell.com/support/meltdown-spectre or the dedicated article for Dell EMC Server, Dell Storage, and Networking products.

The Premium Selection contains articles, which provide information of special value.

1. How can I troubleshoot CPU internal errors (IERR) and CPU machine check errors?

The CPU Internal Error (CPU IErr) or CPU Machine Check error is usually not an error of the CPU itself, but a sign that the CPU has detected an error in the system, or received an erroneous instruction from a system component. This can theoretically be caused by any system component but is more often than not caused by a memory error.

Detailed information about CPU IERR is available in the dedicated article Troubleshooting CPU Internal Error (CPU IErr) on PowerEdge Servers)

2. Server Out of Warranty - Where do I find support resources?

Your PowerEdge server ran out of warranty, but now it shows issues? Or you simply want to upgrade the system with additional hardware?

Find contact options and resources about troubleshooting for PowerEdge servers without a valid support contract in the dedicated Server Out of Warranty article.

3. How can I manually upload files to Dell Technical Support?

Sometimes it is necessary to send additional data to Dell Technical Support for advanced troubleshooting. If you want to send system reports, pictures or other files to us, use the file upload function of Dell TechDirect. There is no prior registration needed for usage.

Use the Dell TechDirect file upload, if:

  • The related system or its management tool (e.g. SupportAssist) does not have access to the internet.

  • Dell Technical Support asked you to obtain files bigger than 8 MB ( the limit for Email attachments).

  • Other ways of providing the files failed before.

Find the detailed steps for the upload process in the dedicated article How to manually upload files to Dell Technical Support?

4. How can I correct the "foreign configuration" error reported from an SAS PERC controller?

To correct the "foreign configuration" error reported from an SAS PERC controller perform the following steps:

  1. Ensure all of the controllers installed in the system are detected.
  2. Verify All SAS Cable(s) Are Routed Correctly and Connected Securely.
  3. Reboot and go into the SAS PERC BIOS.
  4. Import the Foreign Configuration of the SAS PERC Controller in the BIOS.
  5. Reboot and go into the SAS PERC BIOS.
  6. Select the correct bootable Virtual Disk in the Controller Management view of the SAS PERC BIOS.
  7. Verify the boot order settings in the system BIOS.
  8. Run the Consistency Check on the Virtual Disk in the SAS PERC BIOS.

You can also clear it from OpenManage Server Administrator (OMSA). Whenever the controller finds the RAID configuration to not match or to be out of synch with the rest of the array, it marks it as foreign. This is most common when moving a drive to another machine, but can also happen if the drive goes offline. The drive may have gone offline because it has failed or is failing or it may be a firmware fluke.

Detailed information about HDD and RAID troubleshooting steps is provided in the following article:
How-To Server Pages: RAID and Physicals Disks

5. How can I subscribe to receive Dell Driver and Firmware Update notifications?

In order to ensure optimal performance and stability for your Dell system, it is important to be aware of the latest updates available for the drivers and firmware.

Dell Technical Update Notifications are a great way to get information on releases as soon as they become public.

Detailed information about creating notifications is provided in the following article:
Subscribe to receive Dell Driver and Firmware Update notifications

The Classics are articles, which answer frequently asked questions unrelated to the server generation.

1. What is the Service Tag, and where do I find it on my system?

The Dell Service Tag is a seven character identifier that is unique to each Dell product. In addition to the Service Tag, there is an Express Service Code which is a 10-digit numeric version of the Service Tag.
For identifying your system on Dell side, at least one of these tags is mandatory for opening a service request at Dell Technical Support.

Detailed information about locating the Service Tag can be found in the following article:
How to find the Service Tag/Express Service Code on a Dell Server or Storage system

2. How can I update my server?

Updates are software files that are used for extending feature sets, life span, or performance, as well as to correct significant errors. Furthermore performing system updates is one of the first steps in troubleshooting an issue.

Detailed information about the different ways of updating Dell PowerEdge servers is provided in the following article:
Manual Maintenance: Updates and more for your Dell PowerEdge server

3. How can I open a support request?

There are many ways of contacting Dell Technical Support for opening support requests. For instance, the tool Dell SupportAssist informs our support team automatically if an issue occurs on one of the monitored systems. Especially for systems without a valid service contract or for asking questions beside hardware failures, we recommend to contact us via Twitter or our Community.

Detailed information about the different ways of opening service requests at Dell Technical Support is provided in the following articles:
How to open an incident: online
How to open an incident: over the phone

4. How can I change the ownership of a Dell system?

There are two main reasons to change the originally registered ownership information:

  • Ownership has changed - you’ve recently purchased or obtained a used Dell product
  • System has been permanently relocated or moved to another country

For Permanently Relocated Systems (6 months or more), the service contract purchased for a system at the point of sale (POS) is valid in the country in which the system was purchased.

Dell will transfer the service contract, providing Dell is advised of the relocation, and that the service is available in the destination location. Return to Depot, Complete Care, Same Day, and Parts Only contracts are not always available for transfer outside of the region the coverage was purchased in. Please review your contract agreement for more information.

  1. From the Support Website click on Support from the top banner. Then select Warranty then Ownership Transfer from the menu.

  2. In the lower part of the page, either use the Detect Your Product button, or manually enter your Service Tag. If you wish to add up to 5 Service Tags, press the Add Another Product. Press Continue when ready. For 10 or more tags, please use the U.S. Bulk Transfer links for the USA or International Bulk Transfer on the ownership transfer page.

  3. Fill in as much Previous Owner Details as possible, if the field is not (Optional), and you do not have the information, enter "Unknown" to allow you to continue. Someone may contact you to clarify the information you have supplied

NOTE: Incomplete or Incorrect details will cause a delay in processing your request and may result in a denial of the ownership transfer.
  1. Complete the New Owner Details. Then press Continue

  2. The Review page allows you to check the details and allow you to edit any errors before pressing Submit

  3. The next page is the Ownership Transfer End User Agreement. If you agree to the Terms and Conditions, press Yes, I Agree

  4. The final page is the confirmation page. You can press the Transfer Another Product button to transfer more systems if required.

Find more contacts for questions regarding the transfer process in the following article:
How to Change Ownership of a Dell Server

5. Do SATA HDDs carry the same warranty as other types of HDDs?

No, they do not. As described in the Dell Limited Hardware Warranty, they only carry a 1-year limited hardware warranty:

Serial ATA (SATA) hard drives in PowerEdge and PowerVault systems carry a 1-year limited hardware warranty, independent of system warranty. Service offerings, such as Dell ProSupport, Dell ProSupport Plus, and Dell ProSupport Flex services may be available to provide longer service periods for the SATA hard drive for an additional fee.

Note: This limitation does not count for systems with KYHD (Keep Your Hard Drive) service.

The Hot Topics are articles, which provide answers to currently often asked questions.

1. How can I install Win Server 2008 R2SP1 on a Dell PE R230, R330, T130 or T330 incl. USB 3.0?

Dell’s 13th generation PowerEdge server models (R/T/M/FX) 430 and higher come with both USB 2.0 and USB 3.0. There is a toggle switch in the BIOS which allows the user to either use USB 2.0 or USB 3.0 (this defaults to 2.0 from our factory).

PowerEdge server models (R/T) 330 and lower provide USB 3.0 only.

Detailed information about the BIOS settings and the preparation steps for installing earlier windows versions is provided in the following article:
How to inject USB 3.0 drivers into Windows Server 2008 R2SP1 for use on Dell R230, R330, T130, T330

2. Why does the iDRAC or CMC show an "unknown" status in OME after a firmware update?

The latest firmware versions for the integrated Dell Remote Access Controller (iDRAC) and the Chassis Management Controller (CMC) support TLS 1.1 as the default communication protocol. If the browser or the operating system where OpenManage Essentials (OME) is installed, does not support TLS 1.1 protocol, the device displays an "unknown" status.

Detailed information about a workaround for this issue is provided in the following articles:
OME - iDRAC or CMC displays an "unknown" status after upgrading to or later (English only)
Disabling TLS 1.0 results in connectivity issues for Dell Management Consoles on Windows Server 2008 R2 and 2012

3. How can I configure SNMP for SupportAssist Enterprise?

SupportAssist Enterprise should be able to configure automatically the remote SNMP device. In some cases, this feature doesn't work and needs to be configured manually.

Detailed information about the different ways of configuring SNMP is provided in the following article:
SupportAssist Enterprise - "Unable to configure SNMP" in SAE

4. Why is Dell System E-Support Tool (DSET) replaced by SupportAssist Enterprise (SAE)?

The Dell System E-Support Tool (DSET) used to be a commonly known tool from Dell, which worked for several years on the past generations of Dell PowerEdge servers. As new technology now provides other ways of collecting relevant system information, it was time for a new tool, which provides more than DSET was able to perform.

This new tool is SupportAssist Enterprise, which observes up to 300 Enterprise devices (Servers, Storages, and Switches) at the same time and automatically opens support requests at Dell Technical Support.

Detailed information about the changes provides the following article:
Why has the diagnostic tool Dell System E-Support Tool (DSET) been replaced by SupportAssist Enterprise (SAE)?

5. What is the factory root password of my preinstalled ESXi?

With the launch of the 14th generation of DellEMC PowerEdge servers, the factory default password of preinstalled VMWare ESXi operating systems changed to the individual Service Tag of the system. Older systems had no default password set.

Detailed information about the changes provides the following article:
14G PowerEdge Servers: Root password and BOSS-S1 configuration on VMWare ESXi factory installations

The Depository contains the 25 most frequently requested articles of the last months.

  1. How to set up and manage your iDRAC 6 & Lifecycle Controller for Dell PowerEdge 11G servers
  2. How to Install an Operating System on Dell PowerEdge Servers
  3. How to check your system configuration?
  4. Fix PowerEdge RAID Controller Errors (PERC failures)
  5. Export of Tech Support Report (TSR) and RAID Controller Log via iDRAC 7+8
  6. How to repair the Windows Blue Screen error "STOP 0x00000019: BAD_POOL_HEADER" (Server)
  7. OpenManage Server Administrator - Installation (Step by Step)
  8. Understanding Hard Drive Types, RAID and RAID Controllers on Dell PowerEdge and Blade Chassis Servers
  9. Using the Virtual Media function on iDRAC 6, 7 and 8
  10. How to identify which generation your Dell PowerEdge server belongs to
  11. How to Change Ownership of a Dell Server
  12. PowerEdge CMOS battery status is shown as "unknown" in OMSA 7.x
  13. Updating Dell PowerEdge servers via bootable media / ISO
  14. How to inject USB 3.0 drivers into Windows Server 2008 R2SP1
  15. How to open an incident: over the phone
  16. How to open an incident: online
  17. How-To Server Pages : Memory
  18. How-To Server Pages : RAID and Physicals Disks
  19. How to Install an Operating System on Dell PowerEdge Servers
  20. Windows Server: Slow Network Performance on Hyper-V Virtual Machines with Virtual Machine Queue Enabled
  21. Windows Server 2012 R2 chipset driver fails to install on PowerEdge servers of 12th generation
  22. Chassis status indicators and hard drive carrier LEDs
  23. Windows Server: How to Properly Turn Off the Windows Firewall in Windows Server 2008 and Above
  24. How to Run Hardware Diagnostics on your PowerEdge Server
  25. Troubleshooting CPU Internal Error (CPU IErr) on PowerEdge Servers


The Dell PowerEdge FAQs are maintained by

Thilo Roberg (Dell EMC - Germany)

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Article ID: QNA43856

Last Date Modified: 02/09/2018 06:02 AM

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