Knowledge Base

Setting Dell SupportAssist with Dell OpenManage Essentials To Maintenance Mode

SupportAssist can also be set in or out of Maintenance Mode. Maintenance Mode disables automatic case generation activity, thereby allowing you to make infrastructure changes without generating unnecessary alerts.

To set SupportAssist in or out of maintenance mode:

NOTE: The Settings tab is accessible only if you are logged on as a member of the OpenManage Essentials Administrators or Power Users group.
  1. Click the Settings tab.
    The System Logs page is displayed.
  2. Click Preferences.
    The Email Settings, Support Collection, and Maintenance Mode page is displayed.
  3. Under Maintenance Mode, select or clear Temporarily suspend case generation activity (for example, for purposes of downtime, external troubleshooting, etc.) to toggle the Maintenance Mode status.
    • If you select this option, SupportAssist is placed in maintenance mode.
    • If you clear this option, SupportAssist is taken out of maintenance mode. 
  4. Click Save Changes.

A banner appears along the top of the SupportAssist dashboard displaying Maintenance Mode.

Once manually placed in maintenance mode, SupportAssist remains in that state unless you clear the option as in step 3.

NOTE: This procedure differs from how maintenance mode feature handles event storms.

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN285784

Last Date Modified: 02/19/2015 07:37 AM

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