Article Summary: USB 3.0 device is recognized as USB 2.0. USB 3.0 device may display error in Windows regarding performance.
USB 3.0 ports on Dell systems are usually identified by the Blue plastic insert in each port.
When plugging in a USB 3.0 device you may be presented with an error or it may not be recognized at all.
The error may report that:
'This USB device can transfer information faster if you connect it to a Super-Speed USB 3.0 port' ,
even though it is plugged into a 3.0 port.
When a USB 3.0 device is plugged in 'slowly' to a USB 3.0 port, it is expected behavior of the hardware to recognize as USB 2.0.
If the above error is seen try the below step to resolve:
Plug the USB3.0 device again and avoid slowly inserting the device.
Article ID: SLN155287
Last Date Modified: 09/15/2019 02:53 PM
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