USB 3.0 Device is Recognized as USB 2.0 on a Dell system

USB 3.0 Device is Recognized as USB 2.0 on a Dell system



Article Summary: USB 3.0 device is recognized as USB 2.0. USB 3.0 device may display error in Windows regarding performance.


Table of Contents:

  1. USB 3.0 Device is Recognized as USB 2.0
  2. Solution

USB 3.0 Device is Recognized as USB 2.0

USB 3.0 ports on Dell systems are usually identified by the Blue plastic insert in each port.

USB 3.0 Ports

Note: It is not a requirement to have Blue plastic inserts to distinguish USB 3.0 ports. With new systems the USB 3.0 ports may have standard black plastic but will still have the USB 3.0 logo located beside the port. When the system has a mixture of USB 2.0 and USB 3.0 it is more likely that the USB 3.0 will be called out with blue inserts.

When plugging in a USB 3.0 device you may be presented with an error or it may not be recognized at all.

The error may report that:

'This USB device can transfer information faster if you connect it to a Super-Speed USB 3.0 port' ,

even though it is plugged into a 3.0 port.

USB Error

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Solution

When a USB 3.0 device is plugged in 'slowly' to a USB 3.0 port, it is expected behavior of the hardware to recognize as USB 2.0.

If the above error is seen try the below step to resolve:

  • Plug the USB3.0 device again and avoid slowly inserting the device.

Note: If the above step does not resolve your issue double check that your drivers are installed and up-to-date. In particular your chipset drivers and check to see if your system has separate USB 3.0 drivers from our Drivers and Downloads section of the Dell support website.

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Article ID: SLN155287

Last Date Modified: 08/29/2017 03:48 AM


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