Dell Controller H330 – Enabling “Host Guardian Hyper-V Support” or “Device Guard” on Windows Server 2016 causes OS boot failure

Dell Controller H330 – Enabling “Host Guardian Hyper-V Support” or “Device Guard” on Windows Server 2016 causes OS boot failure

Enabling "Host Guardian Hyper-V Support" feature on Windows Server 2016 Datacenter edition causes Operating System boot failure via partition corruption. Controller card firmware H330 has to be updated to latest version (minimum before enabling the functionality.

Table of content

  1. Symptoms
  2. Solution
  3. Resources

1. Symptoms

The failure occurs after enabling this specific Windows Server 2016 feature running on a PERC H330 controller. The system will not be able to boot to the operating system. It requires reimaging the operating system or restoring it from backup. Although the failure regularly occurs on a VD with RAID-5, the failure could occur for other RAID levels as well under different circumstances (such as a RAID-1 VD in degraded state). All partitions created on the H330 controller are likely to be affected.

Note: As illustrated below, Standard & Essentials Editions of Windows 2016 does not have this feature to select from the features list, but can be impacted if Group Policy is used to enable Device Guard (see further details below).

The feature can be enabled/disabled from Server Manager as shown below:

Figure 1: Enable Host Guardian Hyper-V Support

Windows will fail to boot with the following error codes:

Boot Failed: Integrated RAID Controller 1: Windows Boot Manager

No boot device available or Operating System detected.
Please ensure a compatible bootable media is available.

The failure could also manifest itself in Machine Check state with the "NTFS File System" Stop code.

Figure 2: OS boot failure

Enable "Device Guard" using Group Policy

Enabling "Device Guard" Virtualization Based Security via Group Policy Management feature on Windows Server 2016 editions causes the same behavior.
The "Device Guard" feature can be enabled/disabled as shown below after enabling the Hyper-V role on the system:

Figure 3: Enable Device Guard using Policies

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2. Solution:

Before you enable the "Host Guardian Hyper-V Support" or "Device Guard" features, make sure that H330 firmware is updated to at least version

Applying H330 firmware version allows the above features to be enabled with no resulting OS boot issues.

Note: It is not recommended to enable this feature in production environments unless a specific Microsoft-supported scenario is being followed and thorough testing of your specific applications/process has been completed. Please see the Microsoft documentation at the link below for further information

If you have not updated your H330 firmware version to and you have enabled either of the above features, but have not encountered the issue, disable the feature before the next OS reboot.
Once this issue has caused OS boot failure, the only options of which we are aware at this time to get the system running again are to reinstall the operating system again or restore from backup.

We are not aware of this issue impacting other Dell storage controllers.

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3. Resources

Additional Microsoft Device Guard Resources:

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Article ID: QNA44045

Last Date Modified: 09/21/2017 04:27 PM

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