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How Do I Upgrade To Microsoft ActiveSync 3.7.1 For Use With My Dell Axim Handheld? - KB Article - 178815

Uninstall ActiveSync 3.7

To uninstall ActiveSync 3.7, perform the following steps:

  1. Remove the Axim from the cradle or remove the data cable connection.
    You will be asked to re-seat the Axim into the cradle or to connect the data cable in Section 2.

  2. Click the Start button.

  3. Click the Control Panel icon.
    The Control Panel window appears.

  4. Click the Add or Remove Programs category.
    The Add or Remove Programs window appears.

  5. Locate the Microsoft ActiveSync 3.7 listing and click to highlight it.

  6. Click the Change/Remove button to begin the uninstallation process.
    The Confirm File Deletion window appears.

  7. Click the Yes button to completely remove Microsoft ActiveSync 3.7 and all of its components.
    The Confirm File Deletion window appears.

  8. Click the Yes button to delete the Synchronized File Folders and shortcuts.

  9. After the uninstall process is complete, click the OK button.

  10. Exit the Add or Remove Programs window.

  11. Click the Start button.

  12. Click the My Computer icon.
    The My Computer window appears.

  13. Double-click the C: drive listing.
    The C: drive window appears.

  14. Double-click the Program Files folder.
    The Program Files window appears.

  15. Right-click the Microsoft ActiveSync folder.

  16. Left-click to select Delete from the listing.
    The Confirm File Deletion window appears.

  17. Click the Yes button.

  18. Exit the Program Files window.

  19. From the Desktop, right-click the Recycle Bin icon.

  20. Left-click to select Empty Recycle Bin.
    The Confirm File Deletion window appears.

  21. Click the Yes button to delete the files.

ActiveSync 3.7 and its associated files and folders have been deleted.

Download and Install Microsoft ActiveSync

  1. Download ActiveSync Version 4.5.

  2. Save the file to your computer.

It is recommended that this file be saved to your desktop so that it can be easily located.

  1. Once the file is saved, click Open.

  2. Click Next three times as prompts appear. The Checking COM Ports window appears. (Figure 1)

    Figure 1: Checking COM Ports window

  3. At this time, reseat the Axim handheld unit into the cradle or reconnect the data cable.

  4. Verify that Standard Partnership is selected, then click Next.

  5. Verify that Synchronize with this desktop computer is selected, then click Next.

  6. Verify that Yes, I want to synchronize with only this computer is selected, then click Next.

  7. Verify that the Calendar, Contacts, Favorites, Inbox, and Tasks boxes all have checkmarks next to each of the listings, then click Next.

  8. Click Finish.
ActiveSync is now installed on your system and is ready for use.

Dell Axim Additional Information

Support Options

For more troubleshooting assistance, click one of the support options below.

Dell Community Forum - Dell Axim Message Boards

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Communicate by e-mail with a Dell Representative.

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN67165

Last Date Modified: 07/30/2010 12:00 AM

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