Knowledge Base

Why Do I Get a Blank Page When Faxing with My Dell A920 or 922 All-In-One Printer? - KB Article - 120091

Details of receiving a blank page when faxing with the Dell A920 and 922 printers

When you press the scan to fax button on the printer it will launch the BVRP software installed on the computer. BVRP will then launch a window, which shows all installed fax-capable printers on the computer. If you do not have a fax modem installed, the window is blank.

The fax feature requires the computer to have a fax modem installed.

The printer is working as designed and does not have a fax modem installed in it. The printer uses the fax modem of the computer.

You must have a fax modem installed in the computer in order to use the fax feature.

Dell Printer Additional Information

For additional assistance beyond what is provided in this article, you can E-mail or Chat with a Technical Support Representative at Dell support.

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN18471

Last Date Modified: 08/01/2010 12:00 AM

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