Knowledge Base

Alienware Laptops with Killer Wireless: Cannot Connect to the Internet through LAN or Wireless


Alienware Arena Description

System may not connect to the internet through the wireless card or LAN cable. Issue may appear after updating the wireless network driver.

This issue affects only systems equipped with the Killer LAN e2400 and Killer WLAN 1535 cards


Supported Systems:

Alienware 13 R2 Alienware 15 R2 Alienware 17 R3
Alienware 13 R3 Alienware 15 R3 Alienware 17 R4

Solution

  1. Uninstall the Killer Network Manager Suite and the Killer Wireless Drivers

    • Right Click on the lower left hand corner of the screen
    • Click Programs and Features
    • Click Killer Network Manager Suite and click Uninstall
    • Follow the On-Screen instructions and repeat the same process for the Killer Wireless Drivers
    • Restart the system once both applications have been removed

    Important: If the programs above are not listed under Programs and features please continue to the next step

  2. Download and Install the Killer Ethernet E2400 / E2500 Driver

    • Download the latest Killer driver
    • Make sure to select Windows 10, 64-bit as the operating system
    • Click Network
    • Download the Killer Ethernet E2400 / E2500 Driver
    • Install the driver
    • Restart the system
  3. Download and Install the Killer Wireless-AC 1535 Driver

    • Download the latest Killer driver
    • Make sure to select Windows 10, 64-bit as the operating system
    • Click Modem/Communications
    • Download the Killer Wireless-AC 1535 Driver
    • Install the driver
    • Restart the system
    • Open the Killer Suite app, go to settings, and disable the "Advanced Stream Detect" option.
    • Open Device Manager
    • Go to Network Adapters
    • Open Killer Wireless-AC 1535
    • Go to the Advanced tab
    • Under Wireless Mode, choose ABGN mode.

Important:

  • Please make sure that the version on both drivers you are downloading is the same (Version 1.1.56.1236,A01 or higher from Dell's website).
  • If you need to update the drivers in the future please make sure to uninstall all previous versions of both LAN and wLAN drivers.
  • When installing new drivers you must install the LAN driver before installing the wLAN driver.

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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN300762

Last Date Modified: 04/10/2018 04:17 PM


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