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PowerEdge 14G and Datacenter Scalable Solutions servers - How to register the iDRAC 9 embedded SupportAssist?

This article explains how to register the SupportAssist module embedded in the internal Dell Remote Access Controllers version 9 (iDRAC9) of Dell PowerEdge 14G and Datacenter Scalable Solutins servers.

For enabling the automated, proactive and predictive features of SupportAssist for a system, a registration is required. Generating and saving a SupportAssist Collection locally or to a network share for maintenance purpose is possible even without registration.

Find additional information about your iDRAC in the User Manual matching to the installed firmware.


For starting the registration process, the OS to BMC / iDRAC Pass-through must be enabled in the iDRAC connectivity settings.

Enable OS to BMC / iDRAC Pass-through

  1. After logging into the iDRAC web interface, go to Maintenance (Fig. 1)

  2. Now click on the Connectivity tab (Fig. 1)

  3. Enlarge the OS to iDRAC Pass-through section (Fig. 1) by clicking on it

  4. Set the State option to Enabled (Fig. 1)

iDRAC9_ OS_to iDRAC_Pass-trough
Fig. 1: Enabling the OS to BMC/iDRAC Pass-Through function

Registration Wizard

The SupportAssist Registration wizard (Fig. 2) will automatically start when you enter the SupportAssist section of the Maintenance tab in the iDRAC web interface.
If you cancel the wizard, the blue Register button in the upper left corner gives you the option to restart it.

Fig. 2: iDRAC9 SupportAssist Registration Wizard

To complete the registration, enter the required Contact and Shipping Information.

  1. Primary Contact Information

    The Primary Contact is the first person to be informed when it comes to support related incidents.

    • First Name
    • Last Name
    • Phone Number
    • Alternate Number (if first contact phone number is not available)
    • Email Address
    • Service Address (physical address, where the device will be serviced or where replacement parts should be shipped)
    • Company Name
    • Adress (of Company / Contact)

  2. Secondary Contact Information

    Enter a Secondary Contact to ensure a proper flow of information in case unavailability of the Primary Contact.

    Note: You can remove or change the secondary contact information at any point of time.
    • First Name
    • Last Name
    • Phone Number
    • Alternate Number (if first contact phone number is not available)
    • Email Address

After accepting the End User License Agreement (EULA), check the summary if the details are displayed correctly.

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Article ID: SLN306712

Last Date Modified: 06/26/2018 12:49 PM

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