Alienware Systems - Graphics distortion after Windows 10 Creators Fall Update

Alienware Systems - Graphics distortion after Windows 10 Creators Fall Update

Alienware Arena Description Distorted screen issues after Creators Update, causing corruption even after doing Factory Image Restore on certain machines with HDMI displays. Issue is not seen in remote assistance but on customer screen is distorted.

Supported Systems:

Alienware Laptops Alienware Desktops

  1. Right-click on the desktop and select NVIDIA Control Panel.

  2. Expand the Display and then highlight the Change resolution.

  3. On the right side, select 8 bpc from the drop-down menu of Output color depth.

  1. Restart the PC.
  2. Update the NVidia Video Card driver with version 388.31 or later from


  • Do not replace any hardware
  • Update the NVidia Video Card driver to version 388.31 or later.
  • There is no need to reinstall the Operating System.

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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN308336

Last Date Modified: 04/10/2018 04:14 PM

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