Skip to main content
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.

How to Troubleshoot Paper Jams on the S5840cdn Dell Laser Printer

Summary: This article will provide guidance on how to maintain your S5840cdn Dell Laser Printer to avoid paper jams and how to troubleshoot and resolve these.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content


Symptoms

This article will provide guidance on how to maintain your S5840cdn Dell Laser Printer to avoid paper jams and how to troubleshoot and resolve these.



Table of Contents:

  1. Avoiding Jams
  2. Identifying Jam Locations
  3. Paper Jams in Tray
  4. Paper Jam in the Multipurpose Feeder
  5. Paper Jam in the Standard Bin
  6. Paper Jam in Door A
  7. Paper Jam in Duplex
 

 

1. Avoiding Jams

Load Paper Properly

  • Make sure that the paper lies flat in the tray.
  • Do not load or remove a tray while the printer is printing.
  • Do not load to much paper. Make sure that the stack height is below the maximum paper fill indicator.
  • Do not slide paper into the tray. Load paper as shown in the illustration.

    SLN301661_en_US__1wpbdiouv
     
  • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes.
  • Push the tray firmly into the printer after loading paper.

Use Recommended Paper

  • Use only recommended paper or specialty media.
  • Do not load paper that is wrinkled, creased, damp, bent, or curled.
  • Flex, fan, and align the paper edges before loading as shown.

    SLN301661_en_US__2wpub3f9n
     
  • Do not use paper that has been cut or trimmed by hand.
  • Do not mix paper sizes, weights, or types in the same tray.
  • Make sure that the paper size and type are set correctly on the computer or printer control panel.
  • Store paper according to manufacturer recommendations.
Back to Top

2. Identifying Jam Locations

Notes:

  • When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints after a jammed page has been cleared. Check your printed output for blank pages.
  • When Jam Recovery is set to On or Auto, the printer reprints jammed pages.

    SLN301661_en_US__3wpxad3hx
     
    Jam Locations
    1 Standard Bin
    2 Fuser
    3 Trays
    4 Duplex Unit
    5 Multipurpose Feeder

Back to Top

3. Paper Jams in Tray

  1. Pull out the tray as shown

    SLN301661_en_US__4wp0fk5ym
     
    WARNING-POTENTIAL DAMAGE: A sensor inside the optional tray is easily damaged by static electricity. Touch a metal surface before removing the jammed paper in the tray.


     
  2. Remove the jammed paper, paying attention to remove all pieces of paper.

    Note: Make sure that all paper fragments are removed.

    SLN301661_en_US__5wp8c7ft1
     
  3. Insert the tray.
Back to Top

4. Paper Jam in the Multipurpose Feeder

  1. Remove paper from the multipurpose feeder.
  2. Pull out the tray.
  3. Remove the jammed paper as shown.  Note: Make sure that all paper fragments are removed

    SLN301661_en_US__6wp3oh1pz
Back to Top

5. Paper Jam in the Standard Bin

  1. Remove the jammed paper from the location shown.  Note: Make sure that all paper fragments are removed.

    SLN301661_en_US__7wpazy5uf
     
  2. Open doors A and D, and then remove any paper fragments
     
    CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.


    SLN301661_en_US__8wp5ed979
     
  3. Close doors D and A as above
Back to Top

6. Paper Jam in Door A

Paper Jam in the Fuser

  1. Open Door A below
     
    CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.


    SLN301661_en_US__9wpittez6
  2. Remove the jammed paper.  Note: Make sure that all paper fragments are removed.

    SLN301661_en_US__10wpf30ftv
     
  3. Open the fuser access door as the image below.
    SLN301661_en_US__11wpogzpqk
     
  4. Remove the jammed paper.  Note: Make sure that all paper fragments are removed.
    SLN301661_en_US__12wph3b8l3
     
  5. Close door A
Back to Top
 

7. Paper Jam in the Duplex Unit

  1. Open door A as shown below.
     
    CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.


    SLN301661_en_US__13wpc6no9p
     
  2. Open the duplex cover as detailed here.
    SLN301661_en_US__14wpa4hf3k
     
  3. Remove the jammed paper.  Note: Make sure that all paper fragments are removed.
    SLN301661_en_US__15wpanh9go
     
  4. Close the duplex cover and door A
Back to Top
 

If these steps do not correct the problem, please contact Dell Technical Support.

SLN301661_en_US__16Printer Support
More information can be found in the User Guide for your model printer, or visit our Printer Support site for additional information, troubleshooting articles and videos.  

Purchase Toner and other Dell Laser Printer Supplies

Dell Recycling
 


SLN301661_en_US__17icon It is recommended that only Dell Branded toner, drums, transfer rollers or other consumables are used in our laser printers. Dell cannot guarantee compatibility or the print quality of any 3rd party consumables.

Article Properties


Affected Product

Dell Color Smart Printer S5840cdn

Last Published Date

21 Feb 2021

Version

3

Article Type

Solution