Roxio attempts to reinstall after BlackBerry software installation

Roxio attempts to reinstall after BlackBerry software installation

Article Summary: This article provides information on "Roxio attempts to reinstall after BlackBerry software installation".

Table of Contents:
  1. Issue
  2. Resolution



BlackBerry Desktop Manager may experience Roxio Media Manager attempting to reinstall on every boot.



Here is a suggested resolution from Roxio.

1.Download the Microsoft Windows Installer Clean Up Utility to your desktop and install to remove Roxio and Sonic software.
1.Click here to go to the download page.
2.Scroll down to and click on Download the Windows Installer Cleanup Utility package now.
3.Click on Save and choose to save it on your Desktop.
4.On your Desktop, double-click on msicuu2.exe file and follow the on-screen instructions to install.
5.Click on Start -> All programs -> Windows Install Clean up.
6.Select Roxio Media Manager 9, DirectXServiceInstall, and any entry started with Roxio or Sonic.
7.Click on Remove.

2.Once that is completed please disable your startup applications using MSCONFIG. This will disable any unnecessary background or system tray applications from loading.
1.Go to Start -> Run. Type 'msconfig' (without quotes) then click OK.
2.Select the Startup tab.
3.Click the Disable All button.
4.Click the Apply button, then click the OK button.
5.Click the Restart button.
To reverse this, go back into MSCONFIG and select Enable All and restart (that can be done once installation is complete).
Note: Some anti virus/spyware programs may not be disabled using the steps listed above. You may need to check with your anti virus/spyware vendor on how to temporarily disable them.

3.For the step below you will need to show hidden files. This can be done by clicking on my computer then go up and click on Tools -> Folder Options -> View tab. Make sure show hidden folders is selected and click Apply.

4.Delete these folders from your hard drive.
Note: When trying this step you may receive a message that a 'file is in use'. Simply drag that file to your desktop and it can be removed after restarting the computer. Also note that 'Username' referred to below is the name you use when logging into Windows XP.
C:\Program Files\Roxio
C:\Program Files\Sonic
C:\Program Files\Common Files\Roxio Shared
C:\Program Files\Common Files\Sonic Shared
C:\Documents and Settings\All Users\Application Data\Roxio
C:\Documents and Settings\All Users\Application Data\Sonic
C:\Documents and Settings\Username\Application Data\Roxio
C:\Documents and Settings\Username\Application Data\Sonic
C:\Documents and Settings\user name\Local Settings\Application Data\Roxio
Empty the recycle bin once the steps above are completed.

5.Go into your browser and clear out the cookies and browsing history. This is usually found in the Tools -> Options window under the General or Security tab.

6.Remove these keys from the registry:
To export a copy of your registry, please do the following:
•Go to Start -> Run. Type 'regedit' (without quotes) and click OK.
•Locate and left click File in the upper left hand corner of the Registry editor.
•Click Export (Export range 'All' should be selected).
•Choose a location on your hard drive and give the file a name.
•Click Save. Your registry should now be backed up in a .reg file to the location you specified
Registry edit instructions:
•Go to Start -> Run. Type 'regedit' (without quotes) then click OK.
•Double-click the HKEY_CURRENT_USER folder this will expand or open the folder.
•Locate the Software folder.
•Locate the Roxio folder.
•Right click on Roxio and click delete.
•Do the same for the Sonic folder.
•Close the HKEY_CURRENT_USER folder.

Do the same for the HKEY_LOCAL_MACHINE folder.

•Double-click the HKEY_LOCAL_MACHINE folder this will expand or open the folder.
•Locate the Software folder.
•Locate the Roxio folder.
•Right click on Roxio and click delete.
•Do the same for the Sonic folder.
•Close the HKEY_LOCAL_MACHINE folder.

7.Restart the computer then reinstall Media Manager 9.


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Identificación del artículo: SLN119584

Última fecha de modificación: 11/05/2012 12:00 AM

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