009-654/009-655 Restart Printer Errors On The 3110cn and 3115cn Dell Laser Printers

Article Summary:

This article explains how to troubleshoot the 009-654/009-655 Restart Printer Errors on the 3110cn and 3115cn Dell Laser Printers

1. Turn the printer off and back on, does the error return?
2. If the error returns, Remove and Reseat the Belt Unit / Transfer Belt
3. Reseat all four toner cartridges and check if the error message returns
4. Install the latest USB driver and update your printer firmware from the Dell Downloads web page for your printer
5. If the error returns, print a contamination Check Report
   • Power off the printer
   • Close all printer covers and doors
   • Hold down the up and down arrow buttons on the printer and power the printer on
   • Release your fingers from the buttons when the message Diagnosing... appears. Customer Mode and ESS Diag display
   • Press the Down arrow until Test Print appears and press the Check Mark
   • Press the Down arrow button until ContaminationChk appears and press the Check Mark twice. The LCD displays Busy while the Contaminationchk pages print
6. If any of the test pages are lighter than normal, contact Dell Technical Support
7. If the toner has already been replaced, contact Dell Technical Support
8. If all four pages look normal, perform the following:
9. Run diagnostics on the analog-to-digital converter (ADC) sensor solenoid
   • Power off the printer
   • Hold down the Up and Down arrow buttons on the printer and power the printer on. Customer Mode menu appears
   • Press the Down arrow until IOT Diag appears, and press the check mark. Digital Input appears
   • Press the Down arrow until Digital Output appears, and press the check mark
   • Press the Up arrow until DO-37 EXEC appears and a clicking noise should be heard
   • Press the Cancel button. DO-37 Ready appears
   • Power the printer off and then back on
10. If no clicking noise is heard, contact Dell Technical Support
11. If the transfer belt has been replaced, contact Dell Technical Support

---

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.